Adobe is providing temporary at-home access to Creative Cloud until July 6, 2020 for schools and universities who currently only have lab access for students and educators, at no additional cost.

What did Adobe announce about at-home access for students?

Schools and universities who currently make Creative Cloud apps available to students through on-campus labs can request temporary at-home access for their students and educators, at no additional cost. See our Blog Post for more details.

Access will be granted through July 6, 2020, and Adobe will update this date based on how the situation evolves so students can continue their learning remotely.

For educational organizations who have already been granted temporary at-home access of Creative Cloud, Adobe has now extended access to July 6, 2020. The extension is automatic and no admin action is required.

How to get the temporary at-home access

Learn how to get access to your Adobe products and services.

How do I request or get access to a license?

If your educational institution has Creative Cloud in classroom or lab environments, your Admin can request temporary at-home licenses here.

Contact your software or IT admin to request and access a license. They will be able to request a license for you and notify you if access is granted. You will then be able to download, sign-in, and continue your remote teaching and learning.

Are there online resources to support me in using Creative Cloud?

For K-12 & Higher Education educators and school leaders seeking to engage students during campus closures, Adobe has curated resources to help them discover inspiring projects, best practices, and new ideas. They can continue to drive valuable learning in virtual environments with Adobe’s distance learning resources.

For Higher Education students to continue developing skills, Adobe offers free “Daily Creative Challenges”. These are guided projects where participants receive creative prompts and connect with pros, mentors, and other students for feedback and support. Click the app name to learn more: PhotoshopXD, and Illustrator. Also, for inspiration and over-the-shoulder learning, watch pros share their creative process on Adobe Live daily at www.behance.net/adobelive.

How do I download and install Creative Cloud apps?

For detailed instructions on how to download, install, and access Creative Cloud Desktop apps on your computer, see Download and Install Adobe Creative Cloud Apps.

How do I sign or log in?

You can sign in to adobe.com using your school account. If you’re not sure which account to use, contact your school administrator to ask and confirm.

Does the license grant me access to the same applications, services, and features?

Your temporary license enables access to recent versions of Adobe Creative Cloud desktop apps such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign and more. By default, you can download the latest version of the apps, however you may install a previous version as well.

These licenses do not include mobile apps, Creative Cloud Libraries, Creative Cloud Assets, Lightroom Photos, or shared files and workflows. Any assets and files created in the cloud are still available to you, but you won’t be able to import or save files to Creative Cloud. You can save them to your local computer instead.

Cloud-first apps such as Lightroom CC, Lightroom mobile, or Adobe Fresco may not work as expected, if you do not have Creative Cloud storage. Instead of Lightroom CC you can use Lightroom Classic.

If you're using an account that has assets stored in Creative Cloud and access to Creative Cloud services, those assets and services are accessible from within apps installed through this offer. 

Will this license impact any existing individual subscription that I have in my Adobe account?

No. If you have your own individual subscription, you can continue to use it.

Can I use this license on more than one computer?

Yes. While you can’t use the apps on different computers at the same time, you can install the apps on more than one computer and activate (sign in) on up to two computers.

What happens after the temporary at-home access ends

Learn about when your temporary at-home access expires and how it impacts.

Does this license expire?

Licenses are currently granted access through July 6, 2020, and Adobe will update this date based on how the situation evolves. Our goal is to ensure that students, teachers and faculty can continue teaching and learning remotely until normal operations and labs access resumes.

What happens after my license expires?

After the temporary grace period, you’ll no longer be able to use the desktop products from outside the labs. Adobe will work closely with your school or IT admins to ensure communication before your license expires.

Because this license has no services, you should either save files locally or store them in your Spark for Education subscription to ensure no loss of assets.

What happens to content I’ve created using this license?

All content or files you create using this license should be saved locally or stored in your Spark for Education subscription to ensure no loss of assets. Once your school or IT admin restores access to your lab or original license, you’ll be able to upload your files or content to Creative Cloud.

Known issues

Following are some known issues that you may run in to and their workarounds

How can I ensure that my access is properly granted?

To ensure your access is properly granted, sign-out of your account and sign back in.

My temporary at-home licenses do not show up in your Account page.

The Accounts Page is expected to show only the existing entitlements and not the temporary at-home licenses.

When I try to install, I see this error: “You don’t have access to manage apps. Permission from your IT administrator may be required to enable apps management”.

This message appears if a managed package of adobe applications was installed by your administrator. Contact your IT admin and have them install a self-service package.

I see a trial prompt when I sign in to Acrobat DC on my computer.

Windows

When you install and launch Acrobat DC on a Windows computer and sign in, if you see a Try or Buy prompt, do the following:

  1. Exit Acrobat DC, if it is running. 
  2. Download the AcrobatStudentAccess.zip file and extract it on your computer. 
  3. Right-click the included EXE file and choose Run as Administrator. (Click yes or enter your computer password, if prompted) 
  4. Start Acrobat DC. It should now launch without asking you to sign in.

macOS

When you install and launch Acrobat DC on a macOS computer, if you see Try or Buy prompt, do the following:

1. Exit Acrobat DC, if it is running.

2. Download and extract the com.adobe.acrobat.pro.DC.PLIST file.

3. Copy the extracted PLIST file to the /Library/Preferences directory.

4. Start Acrobat DC.

Who can I contact for more questions?

Reach out to your school or IT administrator directly to request access or find out more details about your licenses, access, and continuity plans. Learn how you can contact your administrator.

If you have a question, observation or something to share, head over to our Community. IT Admins, Users, Experts, and Adobe employees are present on the Community to help.