Error downloading photo collage templates

마지막 업데이트 날짜 2021년 4월 27일

Issue

On a Windows system, when you are trying to apply an online template on a photo collage, you get the following error message:

Could not complete your request because the file could not be found.  

Reason

This error occurs when the Internet connection is lost while downloading an online template.  

Workaround

Close Photoshop Elements.  

Delete the following files:

  • C:\ProgramData\Adobe\Photoshop Elements\17.0\ThumbDatabase.db3
  • C:\ProgramData\Adobe\Photoshop Elements\17.0\Locale\MediaDatabase.db3

Launch Photoshop Elements.