Issue: Clicking the Text tool causes an error

Clicking the Text tool causes an error message to appear:

"Could not complete your request because something prevented the text engine from being initialized."

Solution 1: Turn of Font Preview

  1. Do one of the following:
    • Mac OS: Choose Photoshop Elements> Preferences > Type
    • Windows: Choose Edit > Preferences > Type (Windows)
  2. Deselect Font Preview Size.

Solution 2: Move fonts

  1. Navigate to the folder:
    • macOS: Look in any of these folders:
      • /Users/[user name]/Library/Fonts
      • /Library/Fonts
      • /[network_drive]/Library/Fonts
    • Windows
      • C:\Windows\Fonts
  2. Move these fonts from where you located them to another folder:
    • Myriad Pro
    • Myriad Web Pro
  3. Restart Photoshop Elements.

Solution 3: Delete the font cache (Photoshop Elements)

macOS

  1. Quit Photoshop Elements.
  2. Navigate to /Users/[user name]/Library/Application Support/Adobe/Photoshop Elements/<version>.
  3. Drag the CT Font Cache folder to Trash
  4. Empty the Trash folder.
  5. Restart Photoshop Elements and use the Text tool to determine if the problem recurs.

Windows

  1. Exit Photoshop Elements
  2. Do the following:
    • Delete the folder C:\Users\[username]\AppData\Local\Adobe\TypeSupport\PSE
    • Delete the CT Font Cache folder from the following locations:
      • Windows XP: \Documents and Settings\Local Settings\Application Data\Adobe\Photoshop Elements\<version>
      • Windows 7: \Users\[user name]\AppData\Local\Adobe\Photoshop Elements\<version>
      • Windows 7, 8, and 10: \Users\[user name]\AppData\Roaming\Adobe\Photoshop Elements\<version>
  3. Empty the Recycle Bin.
  4. Restart Photoshop Elements and use the Text tool to determine if the problem recurs.

Solution 4: Delete font cache (Operating System)

macOS

To delete the system font cache, run a command-line utility in the Terminal app. This command is part of Mac OS. Exercise caution while using Terminal. For more information, review the Atsutil manual by typing man atsutil, and pressing Return in Terminal. Or, you can read the MacWorld magazine article: http://www.macworld.com/article/139383/2009/03/fontcacheclear.html.

  1. Quit Photoshop Elements.
  2. Choose Applications > Utilities > Terminal.
  3. Type the following command, and press Return: sudo atsutil databases –remove

Windows

  1. Close all Adobe applications.
  2. Navigate to the folder: \Windows\ServiceProfiles\LocalService\Appdata\Local.
  3. Delete the files with the naming pattern:

    *FNTCACHE*.DAT
    *FontCache*.dat files.

Note: The asterisk (*) indicates various numbers, letters, or words, such as FontCache-S-1-5-21.dat or COFFfntCache.dat.

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