Restart Illustrator. If Illustrator didn't close during the crash and isn't responding, force quit it from the Activity Monitor (macOS) or the Task Manager (Windows), and then restart.
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27 ต.ค. 2025
Learn how to recover your Illustrator files after a crash using built-in recovery methods.
Recover files using auto-recovery
After a crash, follow these steps immediately:
Wait for Illustrator to initiate the auto-recovery process. After the process completes, it opens all the unsaved files with the suffix Recovered in the filename.
Select File > Save As to save the file.
Recover files from the auto-backup location
If the auto-recovery process didn’t show your files or you closed them by mistake, you can still recover them from the auto-backup location. If you chose a different location for auto-backup, go to that location to recover them.
หมายเหตุ:
These steps won't work for Illustrator versions 29.2 to 29.8 that use .aishm files for recovery.
macOS
Select Go in the menu bar and then select Go to Folder.
Type ~/Library/ and press Return.
Navigate to Preferences/Adobe Illustrator <version> Settings/<locale>/DataRecovery.
Open the files with the .ai or .aid extension in Illustrator to recover the content.
Windows
Type %AppData% in Windows Search to access the Roaming folder in your Windows user profile.
Navigate to Adobe\Adobe Illustrator <version> Settings\<locale>\x64\DataRecovery.
Open the files with the .ai or .aid extension in Illustrator to recover the content.
Auto-backup of unsaved files is activated by default. If you can't find your unsaved files in the auto-backup location, ensure you turn on the settings for the future.
หมายเหตุ:
- If Illustrator crashes between the specified auto-backup time intervals, you may notice some data loss.
- If Illustrator crashes again during data recovery, the auto-backup and recovery settings turn off automatically. You must turn them on again.
