Unable to create or save a cloud document

When working with cloud documents in Photoshop desktop or Photoshop for iPad, you may encounter the following issues or errors:

• 'Could not save as [document name].psdc because you are not signed in or there was a problem setting up cloud documents'.
• Unable to create or save a cloud document.
  
• The home screen shows an empty list of recent documents, or a 'Something went wrong' message appears.
• A dialog with 'Cloud document is not available' or a dialog that says 'Your version of Adobe Content Synchronizer is incompatible with this version of Photoshop' appears.

Operating system

iOS, macOS, and Windows

Causes

You are in mainland China

Photoshop on the iPad and Adobe Creative Cloud services are available only in countries where Creative Cloud services are available. As a result, cloud document functionality is not available in mainland China. 

• See the latest list of countries that support Creative Cloud services.
• If you need to cancel or get a refund because you're in China, see How do I manage my Photoshop on the iPad subscription purchased through Apple App Store.

Photoshop desktop Creative Cloud sync requires an update or is not running correctly.

See the solutions listed below.

Solution

To check for pending updates to Creative Cloud and update if required, quit Photoshop and do the following:

Advanced troubleshooting

If you are still having issues and you have the administrator access to your machine, the following steps may address the issue: