Issue
- Photoshop User Guide
- Introduction to Photoshop
- Photoshop and other Adobe products and services
- Photoshop on the iPad (not available in mainland China)
- Photoshop on the iPad | Common questions
- Get to know the workspace
- System requirements | Photoshop on the iPad
- Create, open, and export documents
- Add photos
- Work with layers
- Draw and paint with brushes
- Make selections and add masks
- Retouch your composites
- Work with adjustment layers
- Adjust the tonality of your composite with Curves
- Apply transform operations
- Crop and rotate your composites
- Rotate, pan, zoom, and reset the canvas
- Work with Type layers
- Work with Photoshop and Lightroom
- Get missing fonts in Photoshop on the iPad
- Japanese Text in Photoshop on the iPad
- Manage app settings
- Touch shortcuts and gestures
- Keyboard shortcuts
- Edit your image size
- Livestream as you create in Photoshop on the iPad
- Correct imperfections with the Healing Brush
- Create brushes in Capture and use them in Photoshop on the iPad
- Work with Camera Raw files
- Create and work with Smart Objects
- Adjust exposure in your images with Dodge and Burn
- Auto adjustment commands in Photoshop on the iPad
- Smudge areas in your images with Photoshop on the iPad
- Saturate or desaturate your images using Sponge tool
- Content aware fill for iPad
- Photoshop on the web (not available in mainland China)
- Common questions
- System requirements
- Keyboard shortcuts
- Supported file types
- Introduction to the workspace
- Open and work with cloud documents
- Generative AI features
- Basic concepts of editing
- Quick Actions
- Work with layers
- Retouch images and remove imperfections
- Make quick selections
- Image improvements with Adjustment Layers
- Move, transform, and crop images
- Draw and paint
- Work with Type layers
- Work with anyone on the web
- Manage app settings
- Generate Image
- Generate Background
- Reference Image
- Photoshop (beta) (not available in mainland China)
- Generative AI (not available in mainland China)
- Content authenticity (not available in mainland China)
- Cloud documents (not available in mainland China)
- Photoshop cloud documents | Common questions
- Photoshop cloud documents | Workflow questions
- Manage and work with cloud documents in Photoshop
- Upgrade cloud storage for Photoshop
- Unable to create or save a cloud document
- Solve Photoshop cloud document errors
- Collect cloud document sync logs
- Invite others to edit your cloud documents
- Share files and comment in-app
- Workspace
- Workspace basics
- Preferences
- Learn faster with the Photoshop Discover Panel
- Create documents
- Place files
- Default keyboard shortcuts
- Customize keyboard shortcuts
- Tool galleries
- Performance preferences
- Use tools
- Presets
- Grid and guides
- Touch gestures
- Use the Touch Bar with Photoshop
- Touch capabilities and customizable workspaces
- Technology previews
- Metadata and notes
- Touch capabilities and customizable workspaces
- Place Photoshop images in other applications
- Rulers
- Show or hide non-printing Extras
- Specify columns for an image
- Undo and history
- Panels and menus
- Position elements with snapping
- Position with the Ruler tool
- Web, screen, and app design
- Image and color basics
- How to resize images
- Work with raster and vector images
- Image size and resolution
- Acquire images from cameras and scanners
- Create, open, and import images
- View images
- Invalid JPEG Marker error | Opening images
- Viewing multiple images
- Customize color pickers and swatches
- High dynamic range images
- Match colors in your image
- Convert between color modes
- Color modes
- Erase parts of an image
- Blending modes
- Choose colors
- Customize indexed color tables
- Image information
- Distort filters are unavailable
- About color
- Color and monochrome adjustments using channels
- Choose colors in the Color and Swatches panels
- Sample
- Color mode or Image mode
- Color cast
- Add a conditional mode change to an action
- Add swatches from HTML CSS and SVG
- Bit depth and preferences
- Layers
- Layer basics
- Nondestructive editing
- Create and manage layers and groups
- Select, group, and link layers
- Place images into frames
- Layer opacity and blending
- Mask layers
- Apply Smart Filters
- Layer comps
- Move, stack, and lock layers
- Mask layers with vector masks
- Manage layers and groups
- Layer effects and styles
- Edit layer masks
- Extract assets
- Reveal layers with clipping masks
- Generate image assets from layers
- Work with Smart Objects
- Blending modes
- Combine multiple images into a group portrait
- Combine images with Auto-Blend Layers
- Align and distribute layers
- Copy CSS from layers
- Load selections from a layer or layer mask's boundaries
- Knockout to reveal content from other layers
- Selections
- Get started with selections
- Make selections in your composite
- Select and Mask workspace
- Select with the marquee tools
- Select with the lasso tools
- Adjust pixel selections
- Move, copy, and delete selected pixels
- Create a temporary quick mask
- Select a color range in an image
- Convert between paths and selection borders
- Channel basics
- Save selections and alpha channel masks
- Select the image areas in focus
- Duplicate, split, and merge channels
- Channel calculations
- Get started with selections
- Image adjustments
- Replace object colors
- Perspective warp
- Reduce camera shake blurring
- Healing brush examples
- Export color lookup tables
- Adjust image sharpness and blur
- Understand color adjustments
- Apply a Brightness/Contrast adjustment
- Adjust shadow and highlight detail
- Levels adjustment
- Adjust hue and saturation
- Adjust vibrance
- Adjust color saturation in image areas
- Make quick tonal adjustments
- Apply special color effects to images
- Enhance your image with color balance adjustments
- High dynamic range images
- View histograms and pixel values
- Match colors in your image
- Crop and straighten photos
- Convert a color image to black and white
- Adjustment and fill layers
- Curves adjustment
- Blending modes
- Target images for press
- Adjust color and tone with Levels and Curves eyedroppers
- Adjust HDR exposure and toning
- Dodge or burn image areas
- Make selective color adjustments
- Adobe Camera Raw
- Camera Raw system requirements
- What's new in Camera Raw
- Introduction to Camera Raw
- Create panoramas
- Supported lenses
- Vignette, grain, and dehaze effects in Camera Raw
- Default keyboard shortcuts
- Automatic perspective correction in Camera Raw
- Radial Filter in Camera Raw
- Manage Camera Raw settings
- Open, process, and save images in Camera Raw
- Repair images with the Enhanced Spot Removal tool in Camera Raw
- Rotate, crop, and adjust images
- Adjust color rendering in Camera Raw
- Process versions in Camera Raw
- Make local adjustments in Camera Raw
- Image repair and restoration
- Image enhancement and transformation
- Drawing and painting
- Paint symmetrical patterns
- Draw rectangles and modify stroke options
- About drawing
- Draw and edit shapes
- Painting tools
- Create and modify brushes
- Blending modes
- Add color to paths
- Edit paths
- Paint with the Mixer Brush
- Brush presets
- Gradients
- Gradient interpolation
- Fill and stroke selections, layers, and paths
- Draw with the Pen tools
- Create patterns
- Generate a pattern using the Pattern Maker
- Manage paths
- Manage pattern libraries and presets
- Draw or paint with a graphics tablet
- Create textured brushes
- Add dynamic elements to brushes
- Gradient
- Paint stylized strokes with the Art History Brush
- Paint with a pattern
- Sync presets on multiple devices
- Migrate presets, actions, and settings
- Text
- Filters and effects
- Saving and exporting
- Color Management
- Web, screen, and app design
- Video and animation
- Printing
- Automation
- Troubleshooting
Find the solution for your cloud document error code
Follow these steps to resolve errors when working with cloud documents.
Download error or file not found
|
Workaround |
Download Error or File Not Found - Error when you click on a non-cached cloud document to download and open from the "Recent" section of the Home Screen or select a cloud document from the File > Open Recent... menu. |
In the home screen, go to Files > Your files or Shared with you tab and click a cloud document to begin download. or Go to File > Open... and browse cloud documents. |
Network error
Issue |
Workaround |
networkError - The cloud documents system has detected that your computer is either not connected to a network or the connection is intermittent. Normally this results in cloud documents falling back into offline mode. |
To determine if your computer is operating in the offline mode, go to the Home screen > Files> Your files/ Shared with you and observe if either the offline banner or cloud icon with x is displayed on this screen.
If your computer is displaying the cloud document organizer in online mode and you are getting this error dialog from the application please follow the steps outlined here: Resolve connection errors. |
No Internet connection
Issue |
Workaround |
noInternetConnection - The cloud documents system has detected that your computer is either not connected to a network or the connection is intermittent. Normally this results in cloud documents falling back into offline mode. In this case the application thinks you are trying to operate on a document that is online only. |
If you are getting this error dialog from the application please follow the steps outlined here - you are getting this error dialog from the application please follow the steps outlined here: Resolve connection errors
|
Editing a cloud document while device is offline
Issue |
Workaround |
operatingOnOnlineOnlyAssetWhileDeviceIsOffline - The cloud documents system has detected that your computer is either not connected to a network or the connection is intermittent. Normally this results in cloud documents falling back into offline mode. In this case the application thinks you are trying to edit a document that is online only. |
If you are getting this error dialog from the application please follow the steps outlined here - you are getting this error dialog from the application please follow the steps outlined here: Resolve connection errors |
Syncing failed
Issue |
Workaround |
syncingFailed - The application is attempting to synchronize changes either made locally back to the cloud or changes in the cloud back to the local computer. Due to either a non performing or disconnected internet connection it was not able to sync the changes. |
Please check your internet connection by following the steps outlined here: Resolve connection errors If you think the internet connection is fine and you still receive this error, please try quitting Photoshop and then stopping your Adobe Content Synchronizer process (Either by using Activity Monitor on macOS or Task Manager on Windows). |
Request timed out
Issue |
Workaround |
requestTimedOut - The cloud documents system is either not connected to the internet or the connection is intermittent. |
|
User block listed
Issue |
Workaround |
userBlockListedPleaseContactSupport – Adobe has suspended your account due to violation of the terms of service. |
Use this link to contact Adobe support community. |
Generic retriable error
Issue |
Workaround |
genericRetriableError - An unknown error has occurred |
Please retry and see if it succeeds. If you continue to get this failure, quit and restart Photoshop. If it continues, rebooting your computer may be required.
|
Full cloud storage
Issue |
Workaround |
fullCloudStorage - Your cloud storage is full. |
You can free space by permanently deleting documents in several ways. In the Home Screen > Deleted location, select one or multiple documents to delete permanently. Note: Deleting cloud documents directly from Your files or Shared with you locations of the home screen just moves them into your deleted folder. You must permanently delete them (from the deleted area) in order to free up storage space. |
Activation level reached
Issue |
Workaround |
loggedInUserLimitExceeded - Adobe has determined that you have exceeded the maximum sign-ins/activations allowed to Creative Cloud. |
To get to an acceptable number of sign-ins/activations please follow the steps outlined here: Creative Cloud "Activation limit reached" or "Sign-in failed" error |
Out of bounds
Issue |
Workaround |
outOfBounds - You’ve exceeded the number of items allowed in a single folder. |
Delete or move items into another folder in order to access them.
|
Cannot perform an operation when your assets are not in sync
Issue |
Workaround |
cannotPerformOpWhenAssetNotInSync - The operation you are trying to perform can not be started when a document is in the middle of syncing changes to or from the cloud. |
Please wait for the sync operation to complete then try it again. Sync operations will vary in time based on the size of the document and network performance. |
Naming conflict
Issue |
Workaround |
conflictOfSamePathOrName - Two documents can not have the same name in the same folder. |
In the case of 1 item temporarily having the same name as another, the system will rename one of the documents to a unique name. Once the rename is complete the cloud documents system will refresh to show the unique name and you can try your operation again. This situation happens only when 1 document is in the cloud and the other is a locally synced document. |