Solve Photoshop cloud document errors

Issue

Workaround

Download Error or File Not Found - Error when you click on a non-cached cloud document to download and open from the "Recent" section of the Home Screen or select a cloud document from the File > Open Recent... menu.

In the home screen, go to Files > Your files or Shared with you tab and click a cloud document to begin download.

or

Go to File > Open... and browse cloud documents.

Issue

Workaround

networkError - The cloud documents system has detected that your computer is either not connected to a network or the connection is intermittent. Normally this results in cloud documents falling back into offline mode. 

If your computer is displaying the cloud document organizer in online mode and you are getting this error dialog from the application please follow the steps outlined here: Resolve connection errors.

Issue

Workaround

noInternetConnection - The cloud documents system has detected that your computer is either not connected to a network or the connection is intermittent. Normally this results in cloud documents falling back into offline mode. In this case the application thinks you are trying to operate on a document that is online only.

Issue

Workaround

operatingOnOnlineOnlyAssetWhileDeviceIsOffline - The cloud documents system has detected that your computer is either not connected to a network or the connection is intermittent. Normally this results in cloud documents falling back into offline mode. In this case the application thinks you are trying to edit a document that is online only.

If you are getting this error dialog from the application please follow the steps outlined here - you are getting this error dialog from the application please follow the steps outlined here: Resolve connection errors

Issue

Workaround

syncingFailed - The application is attempting to synchronize changes either made locally back to the cloud or changes in the cloud back to the local computer. Due to either a non performing or disconnected internet connection it was not able to sync the changes. 

Please check your internet connection by following the steps outlined here: Resolve connection errors

If you think the internet connection is fine and you still receive this error, please try quitting Photoshop and then stopping your Adobe Content Synchronizer process (Either by using Activity Monitor on macOS or Task Manager on Windows).

Issue

Workaround

requestTimedOut - The cloud documents system is either not connected to the internet or the connection is intermittent.

1. Retry the operation that failed. Sometimes the request fails due to a slow internet connection. Retrying again will often succeed.
2. Please check your internet connection by following the steps outlined here: Resolve connection errors.
3. If you think the internet connection is fine and you still receive this error, please try quitting Photoshop and then stopping your Adobe Content Synchronizer process (Either by using Activity Monitor on macOS or Task Manager on Windows).

Issue

Workaround

userBlockListedPleaseContactSupport – Adobe has suspended your account due to violation of the terms of service. 

Use this link to contact Adobe support community.

Issue

Workaround

genericRetriableError - An unknown error has occurred

Issue

Workaround

fullCloudStorage - Your cloud storage is full.

You can free space by permanently deleting documents in several ways. In the Home Screen > Deleted location, select one or multiple documents to delete permanently. Note: Deleting cloud documents directly from Your files or Shared with you locations of the home screen just moves them into your deleted folder. You must permanently delete them (from the deleted area) in order to free up storage space.

Issue

Workaround

loggedInUserLimitExceeded - Adobe has determined that you have exceeded the maximum sign-ins/activations allowed to Creative Cloud.

To get to an acceptable number of sign-ins/activations please follow the steps outlined here: Creative Cloud "Activation limit reached" or "Sign-in failed" error

Issue

Workaround

outOfBounds - You’ve exceeded the number of items allowed in a single folder. 

Issue

Workaround

cannotPerformOpWhenAssetNotInSync - The operation you are trying to perform can not be started when a document is in the middle of syncing changes to or from the cloud. 

Please wait for the sync operation to complete then try it again. Sync operations will vary in time based on the size of the document and network performance. 

Issue

Workaround

conflictOfSamePathOrName - Two documents can not have the same name in the same folder.   

In the case of 1 item temporarily having the same name as another, the system will rename one of the documents to a unique name.

Once the rename is complete the cloud documents system will refresh to show the unique name and you can try your operation again.

This situation happens only when 1 document is in the cloud and the other is a locally synced document.