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Adobe XD crashes when launched on Windows 10

Does Adobe XD get stuck on the launch screen and then crash? Learn how to fix it.

XD crashes when launched
XD crashes when launched on Windows

Solutions

Follow the solutions in sequence until the issue is fixed:

1. Check file permissions

Check file permissions
Steps to check file permissions

Ensure that both these files have read/write access by following the steps given below:

  • C:\Windows\System32\msvcp140.dll
  • C:\Windows\System32\vcruntime140.dl
  1. Navigate to C:\Windows\System32.

  2. Search for msvcp140.dll, right-click it, and select Properties.

  3. Select the Security tab and click Edit.

  4. Click Add, type ALL APPLICATION PACKAGES and click Check Names.

  5. Click Locations, select the name of your computer, and click OK. Click Ok again.

  6. Select ALL APPLICATION PACKAGES. Check Allow next to both Read & execute and Read.

  7. Click Apply and OK. Click Ok again.

  8. Follow the steps 2 - 7 for vcruntime140.dll.

  9. Launch XD.

2. Update Windows

  1. Type Settings in Windows Search.

  2. Click Update & Security.

  3. Look for any pending Windows updates, and install them.

3. Update display drivers

  1. Type Device Manager in Windows Search and press Enter.

  2. Expand Display adapters. Right-click each adapter and select Disable device.

    Disable display drivers

  3. Restart the computer.

  4. Type Device manager in Windows Search and press Enter.

  5. Expand Display adapters and:

    1. Right-click each adapter and select Enable device.
    2. Right-click each adapter and select Update driver.
  6. Restart the computer and launch XD.

 For more information, see Update drivers in Windows 10

4. Perform a clean reinstall of XD

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