This article explains how to enable print logs to troubleshoot printing issues related to Acrobat and Acrobat Reader.

Environment

  • Windows 
  • Acrobat 
  • Acrobat Reader

Steps

  1. Make sure that Acrobat is closed.
  2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat
  3. Click the version number corresponding to the installed version of Acrobat/Reader and Right click to create new key FeatureState.
  4. Click FeatureState and create a DWORD(32-bit) with the name EnablePrintLogging and set the Value: 1
  5. Launch Acrobat and print a PDF file.
  6. The log file with the name acrobat print logs.txt  will be generated at C:\Users\USERNAME\AppData\Local\Temp.
  7. In Case of Acrobat Reader, the log file is generated in the acrord32_sbx folder in C:\Users\USERNAME\AppData\Local\Temp.
  8. You can delete the registry key from the machine after generating and reviewing the logs.

 

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