Select View from the menu bar of the File Explorer window, and then select Hidden items.
Last updated on
Apr 25, 2024
Find solutions to common issues such as unresponsive behavior, intermittent slowdowns, and launch concerns when running as an administrator.
Problem
On rare occasions, you may face any of the following issues:
- Adobe Acrobat stops responding.
- Adobe Acrobat intermittently slows down.
- Adobe Acrobat launches only if run as administrator.
- Permission issue on specific folder when trying to install/update Acrobat app.
Solution
Follow the instructions to give read and write permissions to Adobe folders.
Windows
Perform this procedure once for each of the following folders:
- C:\Program Files\Adobe
- C:\Program Files(x86)\Adobe
- C:\ProgramData\Adobe
- C:\Users\<user>\AppData\Roaming\Adobe
- C:\Users\<user>\AppData\Roaming\Adobe\Acrobat\<version number> - for Adobe Acrobat
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Unhide folders
Unhide folders -
Navigate to the folder using the paths given above.
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In the file explorer window, right-click the folder and select Properties.
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Select the Security tab, and then select Edit to set permissions.
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In the Permissions dialog box, select your username. In the Permissions area, deselect the Deny checkbox.
Deselect deny for all permissions
Deselect deny for all permissions -
Select OK, and launch the application.
macOS
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Open a new finder window (press command + N).
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Press the Option key, select Go from the top toolbar, and then select Library.
The library is hidden unless you hold down the Option key.
Opens Library in Finder
Opens Library in Finder -
Locate and open the Application Support > Adobe > Acrobat folder.
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Select the <version-number> folder, and press Command + I to open the Info window.
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Select Sharing & Permissions in the Info window. Verify that your user account is listed in the Sharing & Permissions section. Ensure that its Privilege is set to Read & Write.
Set privilege preferences
Set privilege preferences -
If your user account isn't listed, follow these additional steps:
a. Select the Lock icon in the lower right of the info window.
b. Provide your user credentials when prompted.
c. Select the + button to add your user account.
d. Select your user account and choose Select.
e. Change the Privilege on your user account to Read & Write by selecting Read-only and changing it to Read & Write.
f. Select the Lock icon to save the changes.
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If your user account is already listed but set to Read only, follow all the steps listed in Step 6, except steps c and d.
