Q: Why can't I access the Training or Events modules after I convert my Adobe Connect trial account to a paid account? 

A: When you purchase an entry level Adobe Connect monthly or pay-per-use service plan from the Connect Pro Central web application, the service plan includes Connect Meeting only. The plan does not include Connect Training or Connect Events.

To purchase Connect Training or Connect Events, contact an Adobe Connect Reseller:

  • In North America, call 1-888-649-2990
  • Outside North America, fill out a form at the following address and an Adobe Solutions Specialist will contact you:


Q: How can I retrieve the Training material I uploaded to my trial account?

A: Unfortunately, any Training material you created using your trial account was deleted when you converted to a monthly or pay-per-use service plan. 

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