Using the Adobe Admin Console, organizations can define a flexible administrative hierarchy that enables fine-grained management of Adobe product access and usage. One or more System admins, provisioned during the enterprise onboarding process, sit at the top of the hierarchy. These System admins can delegate responsibilities to other admins, while still retaining overall control.

Benefits

Administrative Roles provide the following key benefits to enterprises:

  • Controlled decentralization of administrative responsibilities
  • Quick view of product assignments—by user and by product
  • Functionality to assign quotas to Product admins

The administrative hierarchy can be customized to suit the unique requirements of an enterprise. For example, an enterprise may appoint different admins to manage entitlements to Adobe Creative Cloud and Adobe Marketing Cloud offerings. Alternatively, an enterprise may want different admins to manage entitlements of users belonging to different business units.

Administrative Roles in the hierarchy

System Admin:

Super user for the organization; allowed to perform all administrative tasks in the Admin Console.

Also, has permissions to delegate the following administrative functionality to other users:

  • Product admin
  • Product configuration admin
  • User Group admin
  • Deployment admin
  • Support Delegate

Product Admin:

Administers the products assigned to that admin as well as all associated administrative functions.

 These include:

  • Create product configurations
  • Add users and user groups to the organization but not remove these
  • Add or remove users and user groups from product configurations
  • Add or remove Product Configuration admins from product configurations
  • Add or remove other product admins from the product
  • Add or remove Group admins from groups

Product Configuration Admin:

Administers the product configuration descriptions assigned to that admin as well as all associated administrative functions.

These include:

  • Add users and user groups to the organization but not remove these
  • Add or remove users and user groups from product configurations
  • Assign or revoke product permissions to users and user groups from product configurations
  • Manage product roles of users and user groups for product configurations

User Group Admin:

Administers the user group descriptions assigned to that admin as well as all associated administrative functions.

These include:

  • Add or remove users from groups
  • Add or remove User Group admins from groups

For details on the functions of Product, Product Configuration, and User Group admins, see the following documents:

Manage users

Manage products and configurations

Manage groups

Manage permissions and roles

Deployment Admin:

Establishes and manages product deployment packages.

Support Delegate:

Non-administrative role that has access to support-related information, such as customer-reported issue reports.

Assign administrative roles to other users

If you're a System admin within the administrative hierarchy, you can assign the System admin role to other users, giving them the same privileges as you have. You can also make them Product, Product Configuration, Group, or Deployment admin.
If you're a Product admin, you can assign Product Configuration administrative privileges to other user.

Assign system or deployment administrative roles to other users

Follow these steps to assign System admin or Deployment admin roles to other users.

Applicable role: System admin

  1. Log in to the Admin Console.

  2. In the left pane, click Tools.

  3. On the Tools page, click Admin Permissions. The Admin Console displays the Admin Permissions page that lists users with administrative permissions in the enterprise.

  4. Click the  icon in the upper-right area of the screen.

  5. In the Add Admin dialog, search for the user to whom you want to assign administrative privileges.

  6. Choose whether you want to make the user a System admin or a Deployment admin.

  7. Click Add.

    You're taken back to the Admin Permissions page. The list of admins now displays the new admin.

Modify permissions for system or deployment admins

Applicable role: System admin

  1. Select an administrator on the Tools Admin Permissions page.

  2. In the Permissions dialog box, switch the role for the administrator. For example, you can elevate a Deployment Administrator to the System Administrator role.

  3. Click Save.

You're taken back to the Admin Permissions page. The list of admins reflects the changes you just made.

Note:

To revoke the administrator status of a user, select the user on the Admin Permissions page and click the icon in the upper-right area of the screen.

Assign product administrative roles to other users

Applicable role: System admin

Follow these steps to assign Product admin roles to other users.

  1. Log in to the Admin Console.

  2. In the left pane, click Products.

    The Admin Console displays the Products page, listing the Adobe product plans that your organization has purchased.

  3. On the Products page, click open the product to which you want to assign Product admins.

  4. On the Product Details page, navigate to the Admins tab and click  in the upper-right area of the screen to add a new Product admin to this product.

  5. In the Add Admin dialog, search for the user or group you want to add as a Product admin to this product.

  6. Click Add.

    The admin is now listed on the Admins tab.

  7. Click Save.

You're taken back to the Admins tab. The list now displays the Product admin that you created.

Note:

To revoke the administrator status of a user, select the user on the Admins tab and click the icon in the upper-right area of the screen.

Note:

To define Product Configuration administrators, see Assign administrators to product configurations.

Create custom installation packages

Applicable role: Deployment admin

Once a System admin adds you as an administrator to a product configuration, you receive an email notifying you that you may now participate in the management of Adobe software. Follow these steps:

  1. In the email notification, click Accept Invitation. Review your welcome screen.

  2. In the left pane, click Deployment.

  3. Click a plan on the Overview screen.

  4. Review the Getting Started information on the Deployment screen.

  5. Download the Creative Cloud Packager for your platform and install it.

  6. Once you've created the installation packages, navigate back to the Deployment screen.

  7. Click the Packages tab and work with the listed installation packages.

For more information, see Creative Cloud Packager.

Add users to Support product configurations

Applicable role: System admin

From an Admin Console perspective, Support is a product enabled for your organization during the onboarding process. You can create product configurations for the Support product and then add users to those product configurations.

Users added to Support product configurations have a special name—Support Delegates. These users have access to case management and other Adobe support-related resources.

Note:

Assigning an administrator to the Support product configuration does not entitle that administrator as a Support Delegate. In order to access contact options and case management features, the administrator must add themselves as a user within the Support product configuration as well.

View the support console

Applicable role: Support Delegate

Once an administrator grants support entitlements to you, you receive an email notification. Follow these steps:

  1. Click Accept Invitation in the email notification.

  2. Log in to the Admin Console. Review your welcome screen.

  3. In the left pane, click Support. You're taken to the support console.

You can perform the following tasks using the support console:

  • Open a support case
  • View support cases
  • Ask the community
  • Perform other support-related tasks

Permissions

The following table lists all the permissions for the different types of admins.

Area Permission System admin Product admin Product Configuration admin User Group admin Deployment Admin Support delegate
Identity management Domain add(request/claim a domain) x          
  View domain and domain listing x          
  Manage domain encryption keys x          
  Manage default org password policy x          
  View default org password policy x          
User Management Add user to org x x x      
  Remove user from org x          
  View user details and user listing x x x x   x
  Add product configuration to user/group x      
  Remove product configuration from user x      
  Add product configuration to many users x      
  View product configurations for a user x      
  View product user listing x        
  Bulk add users x          
Administrator Management Grant Org Admin to a user/user group x          
  Revoke Org Admin from a user/user group x          
  Grant Product License Admin to a user/user group x      
  Revoke Product License Admin from a user/user group x      
  Grant Deployment Admin to a user/user group x       x  
  Revoke Deployment Admin from a user/user group x       x  
  Grant user group administration to a user/user group x     x    
  Revoke user group administration from a user/user group x     x    
  Grant product owner admin to a user x        
  Revoke product owner admin from a user x        
Product License Configuration Management Grant product entitlement to org            
  Remove product entitlement from org            
  View available products and product families x      
  Edit product license descriptions/data x      
  Provision product license to a user x      
  Deprovision product license from a user x      
  Add new product license configuration x        
  Edit product license service configuration x      
  Delete product license service configuration x        
  Remove product access from a user(strip from all configs) x        
Deployment View/use deployment tab x       x  
Support View support tab x x x     x
  Manage support cases x         x
User Group Management Create new user group x      
  Remove user group x        
  Add user to user group x        
  Remove user from user group x        
  Assign user group to product license x      
  Remove user group from product license x      
  View member of user group x x x   x
  View list of user groups x x x x x x

¹ automatically becomes user group admin for the created user group

² only for owned products, product configurations, or user groups

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