Adobe Connect Mobile app

About the Adobe Connect New mobile app

Attend meetings, webinars, and virtual classrooms with the Adobe Connect New app. Adobe Connect New for iOS and Android brings critical meeting capabilities to your mobile device, enabling you to attend meetings directly from your phone or tablet.

This is a brand-new Adobe Connect mobile application entirely rewritten to provide even greater levels of performance and quality. This new application delivers a modern user interface, supports higher resolution camera broadcast, and supports both landscape and portrait viewing. Join any Standard View meeting, including meetings with the new Enhanced Audio/Video Experience enabled.

Use your built-in microphone and speakers, a connected headset, or a Bluetooth device such as wireless earbuds to join meeting audio. Or join a telephone conference if included with the meeting. Participate in video conferencing using your device’s cameras. View high quality PowerPoint® presentations, MP4 videos, PDF documents, images, GIF animations, or desktop computer screens being shared. Participate in chat, vote in polls, raise your hand, agree/disagree, or let the host know you have stepped away.

This new application does not yet completely replace the original Adobe Connect mobile application (2.7). For more information about the different features of the two apps, please see this blog post - https://blogs.connectusers.com/adobeconnect/2021/06/a-tale-of-two-mobile-apps.html

 

FEATURES:

• Talk and listen using your microphone and speakers (VoIP) or another device

• View cameras being shared and share your camera if allowed

• View PowerPoint slides being shared

• View screen sharing being shared

• View MP4 videos, JPG and PNG images, and animated GIFs being shared

• View PDF documents being shared

• Listen to MP3 audio being shared

• Participate in chat, including selecting colors and private chats

• Participate in polls, including multiple-choice, multiple-answer, and short answer

• View Notes (iOS only currently)

• Ask questions and see other questions and responses in Q&A (iOS only currently)

• Change your status: including Raise Hand, Agree / Disagree, and Stepped Away

• Participate in breakout rooms with audio, cameras, and chat

• Support for Single Sign-On requiring two-factor authentication

• As a host, login, accept guests, and promote others

Support for additional meeting activities will be coming soon. This application does not yet support Notes (on Android), Q&A (on Android), Whiteboards, WebLinks, FileShare, closed captions, and custom pod applications. These activities can be accessed by joining the meeting using a standard mobile browser.

Note: This application is NOT for watching recordings or accessing online courses. Adobe Connect recordings and courses can be viewed using a standard mobile browser while online. For offline access to recordings, meeting owners will need to convert the recording to a video format and distribute them separately.

Install the app

Requirements

  • Android: Android 8.0 or higher. 
  • iOS: iOS 13.0 or higher.
  • Devices supported: iOS (iPhone 6s or higher, or iPad 5th generation, or higher) and Android-supported phones and tablets. 
  • Connectivity: WiFi or a standard 4G/5G mobile connection.

How do I join a meeting?

There are two ways to join a meeting, by simply clicking on a link that may be shared in an email or in a calenda. You can launch the app first and, manually type/paste the meeting room ID link into the “Join a room’ field.  

If you click on a link to join a meeting you will see a meeting launch page.

Connect Login Browser As Guest
Browser login screen

If you have not yet installed the Adobe Connect mobile app, click the Download App link to be directed to the app store. If you have the app installed, just click the Open Adobe Connect button to launch the app.

Once you have launched the app you will see the Join a room page. If you started by clicking a link from an external application, the room link will be pre-populated, if you launched the app directly the field may be empty. Simply type or paste a meeting room link into the field and click Continue.

Browser login beta option
Browser login beta option

If you have already installed the app, tap the Open Adobe Connect button to open the applicaton. If you have not installed the app, then tap the Download app link to be taken to the store.

Browser launch page for Adobe Connect
Browser app launch screen

Login from the app

If you have the app installed, you can simply tap the icon to launch the app directly from your home screen. When you launch the app for the first time, you will be asked to provide a meeting room link, as shown below: 

Connect join a room
Connect join a room

If you have a link to a meeting room, type or paste the URL in the field, and tap Continue

Connect room link
Connect room link

After the meeting room URL is validated, you have two options for identifying yourself. If you are a member of the Adobe Connect account, you can enter the meeting as a registered user, if not you can just enter as a guest without a password. 

Note:

Not all meetings are configured to allow guests to join. Also, some meetings may require an additional 'passcode' - for both registered users and guests.

Connect credentials
Connect credentials

Registered user 

Enter your registered email address and password, and tap Sign In. If you have forgotten your password, click the Forgot password link and follow the instructions to create a password. If you will be using the same registered user details for future meetings, select the Remember me check box to save your login information.

Note:

The login credentials are only remembered for a few days and will be cleared if not used often. To clear your remembered login details, tap the Sign out link at the top of the Join a room page. 

Single Sign-On (SSO)

If you are logging in to an SSO-enabled account, then you will be redirected to your SSO authentication system after your credentials are validated. 

 

Logging in

After entering your meeting room link, or selecting the room you’d like to enter, you can log in to the meeting  either a guest or a registered user (account member).

Guest login
Guest login

Enter your name and tap Continue

Guest name
Guest name

Registered user

Choose a room, enter your registered email address and password, and tap Sign In. If you have forgotten your password, click the Forgot password link and follow the instructions to create a new one. If you will be using the same registered user details for future meetings, click the Remember me* check box to save your login information.
Note: These details are only remembered for a few days and will be cleared if not used often. To clear your remembered login details, click the Sign out link at the top of the Join a room page. 

Recents and favorites

Once you have visited a room it will be displayed in your Recents list. You can reopen any of these rooms by clicking on the meeting room name. You can also add the currently selected room to your Favorites list by clicking on the star icon beside the Continue button. Or you can add a recently visited room to your Favorites list by clicking on the ellipsis beside the meeting room name.

Connect recent meetings tab
Connect recent meetings tab

Tap the ellipsis near a listed room and you see the following options.

  • Open the meeting room. 

  • Copy the meeting room URL. 

  • Add the room to your favorites. If you have already added the room in the Favorites list, the option appears as grayed out. 

  • Remove the room from the Recents list. 

Similarly, in the Favorites list, you can see a list of all rooms that you had marked as favorite.  

Connect favorites tab
Connect favorites tab

Tap the ellipsis near a listed favorite room and you see the following options: 

  1. Open the meeting room. 

  2. Copy the meeting room URL. 

  3. Remove the room from the favorites list. 


Meeting orientation

Once you have joined the meeting, you may choose to view the meeting in either portrait (vertical) or landscape (horizontal) orientation by rotating your device. 

Meeting in portrait orientation
Meeting in portrait orientation

Meeting in landscape orientation
Meeting in landscape orientation


Meeting Interface Elements

  • Meeting room name: The name of the meeting (in portrait mode only)
  • Pods bar: Contains pod icons, such as Share, Camera, Chat, Attendees
  • Pod title: The name of the currently selected pod, or share pod content title
  • Pod contents: Content such as screen share, PowerPoint, chat, attendee names
  • Activity ticker: Displays any user activity such as speaking or activating cameras
  • Meeting bar: Contains audio/video controls, actions, and the meeting menu­­­­­­

 

Meeting Interface Elements
Meeting Interface Elements


Pods Bar

There are nine different types of pods, each with it's own unique purpose. These pods may or may not be visible at different times during the meeting, depending on the host’s choice at any time. 

Pods Bar

You can switch between the pods by tapping on the icons. In version 3.2 only Share, Video, Chat, Attendee, and Poll pods are supported on both Android and iOS. Version 3.2 for iOS also supports Notes and Q&A pods. The remaining pods will be visible, and can be selected, however they will only contain instructions for switching to a web browser (where the pod will be visible). Additional pod support is coming in future releases. For more information see Unsupported Pods below.

Share Pod

Share Pod

The Share pod will display content being shared by the meeting host or presenter. This may be either screen sharing or uploaded PowerPoint slides. If more than one Share pod is being displayed by the host, then there will be a drop-down list of all the available Share pods. The Share pod can also contain other types of content that may not yet be supported by this app. If the pod contains content that cannot be displayed, it will show a message indicating that this content cannot be viewed, and a link will be provided to open the meeting in a browser where the content can be viewed.  

Note:

Whiteboards, annotations on content, and custom pod applications are not yet supported. Support for these content types will be coming in future releases.

Video Pod

Video Pod

The Video pod will display any cameras being shared. Up to four cameras can be displayed at once - if there are more than four cameras being shared you will need to scroll to see the additional cameras.

Chat Pod

Chat Pod

The Chat pod will display the contents of any chat pods in the meeting. If there is more than one Chat pod visible in the meeting, there will be a drop-down list of all the available Chat pods you can choose from. You can participate in any available chat. By default, the chat will only display the chat visible to everyone, however if you have private chat threads, they will be listed by the attendee’s name for you to choose from.

Attendee Pod

Attendee Pod

The Attendee Pod icon will show the current number of attendees in the meeting. The Attendee pod will list all of the current attendees in the meeting, organized by role as Host, Presenter, or Participant.

Unsupported Pods

Other pods in the meeting room may not yet be supported and if selected will display a warning and offer the user the choice to leave the app and join the meeting using a web browser. These pods are supported in the web browser, however the user interface may more difficult to view in a browser. See the Switch to Browser option.

Unsupported Notes Pod Alert
Unsupported Notes Pod Alert


Meeting bar

The meeting bar at the bottom of the screen may contain the following icons:

Bottom Bar

Speaker: Mute or unmute the meeting audio on your speaker or headset.

Microphone: This icon will only appear if the host has allowed you to use your microphone.

By default the icon will appear red indicating it is muted at first. Tap on the icon to start sharing your audio, the icon will turn green. Tap again to mute your microphone.   

Camera: This icon will only appear if the host has allowed you to use your camera. By default the icon will appear red, indicating that your camera is off. Tap on the icon to start sharing your camera, the icon will turn green. Tap again to turn your camera off.

Raise Hand: Tap this icon to expose the Actions & Reqests menu. Tap any of the icons to share your status with the hosts. The Raise Hand icon will open a notification for the hosts letting them know you have raised your hand and it will remain raised until the host acknowledges or dismisses your notification. You may also cancel your raised hand by tapping the icon again. The Agree and Disagree icons let you share your opinion or vote, and the appropriate icon will appear beside your name in the Attendee pod, and will stay active until you reset them by tapping on the icon again, or until the host clears them. Tapping on any of the remaining icons will also cause that icon to appear beside your name in the Attendees pod, but will automatically reset after 5 seconds. 

Perform an action
Perform an action

Main menu: The main menu consists of these meeting and other options: 

Connect main menu
Connect main menu

  • Standard mode: Meetings will always start in Standard Mode giving you to access all the pods, and any audio and video in the meeting. 
  • Commute mode: Switching to commute mode will hide all pods and enter an audio-only mode . When you tap the Commute mode, a large microphone icon appears. Tap the icon to toggle between muted (red), and unmuted (green). Click the link at the bottom of the screen to return to Standard Mode
  • Switch to web browser: Tap this option to launch your default mobile browser and be taken to the login page for the current meeting. You will need to log in again as a guest or registered user, and the meeting will open in the browser, allowing you to access unsupported pods or content not yet available in this app. As a host, you cannot log in using your mobile browser.
  • About: Displays the app details and asks your permission to send usage and crash-related information to Adobe Connect. The screen also contains links to privacy policy information and terms of use.
  • Exit Room: Tap to exit the meeting room.

Telelphone options

If the meeting host has integrated a telephone audio conference with their meeting room, then you will be shown options for joining using your telephone.

Join audio conference

When you join a meeting room, you may see two options for joining the meeting audio:

  • Internet audio
  • Phone audio
Meeting audio options
Meeting audio options

After you join a meeting, the audio icon at the bottom of the app changes accordingly. Use this option to control the microphone or telephony input at any time of the call.

When you join a call using the phone audio, you may have the option to enter your phone number, and then receive a phone call. You are then invited to join the conference call. When your phone rings, the mobile app pauses to let you answer the call. You can later return to the application using the normal multitasking navigation of your device.

The phone status changes accordingly on the app.


Using Pods

Chat pod

Use the Chat pod to chat with users both publicly and in private tabs. In the chat pod, when you tap +, you can see the options for a private chat.

Tap any participant’s name and start a private chat. If the private chat is disabled, you will only be able to interact or chat with the Hosts and Presenters.

Start a private chat
Start a private chat

Chat options

The chat options (...) allows you to change the size of the text (this only affects your display), the color of the background behind your chat messages, and switch on/off chat notification sounds.

Connect chat preferences
Connect chat preferences


Attendee Pod

If you want to rename yourself, double tap your name, and rename. 

Edit my information dialog
Edit my information dialog


Breakout Rooms

Breakout rooms are separate sub-meeting rooms within the main meeting room used for splitting a large group into smaller groups that can talk or collaborate on a task. During a breakout session, all participants are granted microphone rights and camera rights (if a video pod is being used). Participants will need to activate their microphone if they have not already done so. 

During breakout sessions, participants will see messages broadcast from the host to all breakout rooms, and will be able to send messages to the host using the Breakout icon that will appear in the Meeting Bar when breakouts are active. 

Frequently Asked Questions 

To log in as a registered user, enter the meeting URL, and provide your login ID and password. If you are having problems, try the following approaches: 

  • Enter the meeting as a guest user.
  • Open the meeting URL from a Web browser’s address bar and enter your credentials on the Web login page. Upon successful authentication, you are redirected to Adobe Connect for mobile.

Yes, you can login in any role assigned to you in the meeting, participant, presenter, or host. However as a host you will only have the extra rights to share your microphone, share your camera (if there is a video pod on the current layout), accept guests who are waiting to join, and change other user's roles in the Attendee pod. 

Audio may be heard using your device's speaker, headset, or connected Bluetooth device - check your operating system to verify which you have selected. You may also chat with the meeting host to determine which form of audio is available for the meeting. 

  • For Internet audio, ensure that your device audio is enabled and that no other application is running and playing audio at the same time.
  • For telephone audio, ensure that you are dialed into the phone call, your device audio is enabled, and the person speaking is not muted.

The camera icon only appears in the meeting bar if there is a Video pod being used, and the host has granted you camera rights. 

Limitations

  1. The following pods are not supported in this release:
    1. Custom Pods cannot be viewed
    2. Whiteboards and annotations on content cannot be viewed
    3. Notes pods cannot be viewed (on Android)
    4. Q&A pod cannot be viewed (on Android)
    5. Files pods cannot be viewed
    6. Weblinks pods cannot be viewed
  2. Most host and presenter capabilities are not supported