User is unable to log in

Issue

User is unable to log into Breeze account administration.

Check that the user is using the correct user name and password.
Have the user check their network connection. They must be connected to the Internet to publish a presentation.
Check to see what version of the Breeze plug-in they are using. If it is an older version, ask the user to upload the most current version.
Make sure that the user typed the password in correctly. Please see Breeze passwords are now case sensitive (TechNote 18766).
Send the user to the following URL to change their password:

http://admin.breezecentral.com/servlet/login?action=forgot-password-form
Contact your account administrator

Note: If you can not log into a Breeze Live meeting, please see Breeze Live Troubleshooting FAQ (TechNote 18815).

New user?