Verify that the server streams media

Launch the Start Screen

Stream on-demand media from the Start Screen (HTTP and RTMP)

Use the Start Screen to test on-demand streaming.

• Stream on-demand media over HTTP to Flash Player.

  In the (HDS) HTTP Dynamic Streaming Sample section, click HDS Multiple Bitrate or HDS Single Bitrate.

  note: HDS stands for Adobe HTTP Dynamic Streaming.

• Stream on-demand media over RTMP to Flash Player.

  Under RTMP Dynamic Streaming Sample, click Multiple Bitrate or Single Bitrate.

• Stream on-demand media over HTTP to Apple® iOS.

  On the Streaming tab, under (HLS) HTTP Live Streaming for Apple iOS, click Multiple Bitrate or Single Bitrate. To play this content, load the Start Screen in a device running iOS, or in Safari on Mac OS X™.

  note: HLS stands for Apple HTTP Live Streaming.

After you test streaming, complete the following tutorials to understand how to stream media: Stream on-demand media (HTTP) and Stream on-demand media (RTMP).

Publish and view a live stream from the Start Screen (RTMP)

The Start Screen includes a custom Flash Player application that captures and encodes audio and video.

Test live streaming (HTTP)

The Start Screen doesn’t include a test for live streaming over HTTP. To test live HTTP streaming for both HTTP Dynamic Streaming and HTTP Live Streaming, complete the tutorial Stream live media (HTTP) in the Adobe Media Server Developer’s Guide.

Test RTMFP introductions

The Start Screen doesn’t include a test for RTMFP introductions. To test RTMFP introductions, complete the tutorial Multicast media (RTMFP) in the Adobe Media Server Developer’s Guide.

Troubleshoot streaming issues

If you don’t see video, do the following to troubleshoot:

• Reload the page.

• If you see an Apache HTTP Server test page, you have multiple Apache installations running. To stop the version that did not install with Adobe Media Server, see Start and stop Apache. After Apache stops, restart Adobe Media Server to restart the version of Apache that installs with the server. See Start and stopping the server. Relaunch the Start Screen.

• If you see a message to Get Adobe Flash Player, click the link and download the latest version. If the latest official release doesn’t work, download Flash Player 11 from Adobe Labs.

• Use the service window (Linux) to verify that Adobe Media Server and Adobe Media Administration Server are running. On Linux, you can also open a shell window and enter ps aux | grep ams.

  If the services aren’t running, start them. If they’re set to start manually, even though you set them to start automatically, you may not have installed the server from an administrator account. Log on as an administrator and reinstall the server. See TechNote 86205.

• (HTTP) To stream media over HTTP using HDS or HLS, install Apache HTTP Server when you install Adobe Media Server. Use the Services window to verify that the Apache (httpd) service is running.

  Apache HTTP Server is not required to stream media over RTMP.

• (HDS and RTMP) If you’re running the Start Screen from a different computer than the computer hosting Adobe Media Server, click Troubleshoot Streaming and follow the instructions to edit the F4M manifest files.

  The F4M manifest files use “localhost” as the name of the computer hosting Adobe Media Server. Replace “localhost” with the DNS entry or IP address.

• (RTMP) Open the Adobe Media Administration Console to verify that the media player in the Start Screen is connecting to the vod application on the server. See Connect to the Administration Console.

• Check the logs in the rootinstall/logs folder.

  Verify that the server is listening to the port to which the client is trying to connect. The edge.xx.log file shows on which ports the server is listening. By default, the server listens on ports 1935. If the server is not listening on port 1935, open the rootinstall/ams.ini file, set ADAPTOR.HOSTPORT = :1935 and restart the server.

  In the access.00.log file, the s-uri and cs-uri-stem fields indicate the port to which the client attempted to connect. Unless you specify a port number in the URL, RTMP and RTMFP clients connect to the server over port 1935 and fall back to port 80 (if configured).

  The master.00.log file and the core.00.log file show failures.

• Verify that ports 1935 and 80 are open on the firewall on the server hosting Adobe Media Server.

  There are several ways to verify that ports are open. You can telnet from another computer to the computer hosting Adobe Media Server: telnet <serverip> 1935 and telnet <serverip> 80. You can also use the netstat command on the computer hosting Adobe Media Server.

• (HTTP) Check the Apache logs in the rootinstall/Apache2.4/logs folder to verify that clients are connecting to the HTTP server.

Connect to the Administration Console

Adobe Media Server installs with an auxiliary server, Adobe Media Administration Server. Adobe Media Administration Server has an Administration API that lets you query and manage Adobe Media Server. Adobe Media Administration Console is an application built with the Administration API. You can use the Administration Console to monitor applications running on Adobe Media Server. To verify that Adobe Media Administration Server was installed successfully, open the Administration Console and connect to the server.

Open the Administration Console

Troubleshoot the Administration Console

• Use the service window (Linux) to verify that Adobe Media Server and Adobe Media Administration Server are running. To access the Administration Console over HTTP, verify that the Apache Web Server is running.

• If you see a message to Get Adobe Flash Player, click the link and download the latest version. If the latest official release doesn’t work, download Flash Player 11 from Adobe Labs.

• If the Administration Console doesn’t load, verify that port 1111 is open. There are several ways to verify that a port is open:

  • Telnet from another computer to the computer hosting Adobe Media Server: telnet <serverip> 1111.

  • Use the netstat -a command on the computer hosting Adobe Media Server to list the ports on which the computer is listening.

  • Enter the following in the browser to attempt to connect to the Adobe Media Administration Server: http://localhost:1111/admin/ping?auser=username&apswd=password

    The following is a successful response:

    <result> <level>status</level> <code>NetConnection.Call.Success</code> <timestamp>02-08-2011 00:35:51</timestamp> </result>

    A successful response indicates that the port is open and the username and password are correct. For more information about the Administration API, see Working with the Administration API.

• Reset your user name and password. See Delete administrator accounts and reset passwords.

• Check the logs for errors. Logs are located in the rootinstall/logs folder. The master.xx.log file and the core.xx.log file show startup failures. The edge.xx.log file shows on which ports the server is listening.

• Contact Adobe Support at www.adobe.com/support.

Where to go from here

For detailed information about streaming on-demand and live media and multicasting media, complete the following tutorials:

• Stream live media (HTTP)

• Stream live media (RTMP)

• Stream on-demand media (HTTP)

• Stream on-demand media (RTMP)

• Multicast media (RTMFP)

For information about configuring the server, see Configuring the server.