Issue: While working in After Effects, your project unexpectedly closes and then reopens itself when the Extensis font activation plugin is installed.

  • When you open, import, or increment and save projects in After Effects, after the project finishes opening, importing, or saving, the project closes and re-opens itself.
  • When you import one After Effects project into another, the main project closes and reopens to the previously saved state, without importing the target project. 
  • When the Extensis font activation plugin is installed, Adobe After Effects project(s) unexpectedly closes and reopens, losing recent changes. (Win only)

During the project re-open process you may encounter a white screen or screen blinks as the project is reloaded.

Solution: Remove or disable Extensis Suitcase Fusion plug-in for After Effects.

Note: Extensis is currently working to address this issue. An update to the plugin will be made as soon as an alternative solution is possible. See External Links below.

Please use the following instructions to remove the After Effects font activation plugin:

Windows:

  1. Close all Adobe applications
  2. Then locate and remove the previous version(s) of the Extensis plug-ins from the following location(s):
    C:\Program Files\Adobe\{Adobe Appliction Name}\Plug-ins\Extensions\Extensisfont...
  3. Launch the Adobe application(s) and see if everything works as intended.

Mac:

  1. Close all Adobe applications
  2. Locate and remove the previous versions of the Extensis plug-ins from the following location(s):
    Application/[Adobe Application Name]/Plug-ins/Extensions/ExtensisFont....
  3. Launch the Adobe After Effects to see if everything works as intended.

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