RoboHelp Server 10 FAQ

Product information

Adobe RoboHelp Server 10 extends the capabilities of Adobe RoboHelp and Adobe FrameMaker. With RoboHelp Server 10, you can:

  • Merge multiple segments of Help content, including Responsive HTML5 content, into a unified information system. 
  • Host it for anytime, anywhere, any device access. 
  • Get extensive analytics report on content usage, and use the insights to optimize Help content. 
  • Manage user rights and security, and take advantage of simplified deployment and configuration. 
  • Control operations remotely with an intuitive User Interface.

Help authors, Instructional Designers, Policy and Procedure specialists, Knowledgebase experts, User assistance designers, eLearning professionals, Help developers for mobile applications, and Content strategists who need to host and track user assistance content will benefit from using Adobe RoboHelp Server 10.

Special upgrade pricing is available to customers who have eligible licenses for Adobe RoboHelp Server 9 and want to upgrade to Adobe RoboHelp Server 10.

You own Upgrade to Adobe RoboHelp Server 10
Upgrade from Adobe RoboHelp Server 9 USD $4,999
EUR €4,999
AUD $7,099

With Adobe RoboHelp Server 10, you can now host Responsive HTML5 content created with Adobe RoboHelp (2019, 2017, and 2015 release) and Adobe FrameMaker (2019, 2017, and 2015 release). Enable end users to access personalized content using dynamic content filters. Enjoy support for all modern browsers, including Internet Explorer 11 and 10, and the latest versions of Google Chrome, Mozilla Firefox, and Microsoft Edge. Take advantage of support for the following databases:

  • Apache Derby (default)
  • Oracle 12c and 11g R2
  • Microsoft SQL Server 2014 Express Edition
  • and Microsoft SQL Server 2014, 2012 and 2008 R2

The default database has been changed from Microsoft Access to Apache Derby to make default installation production-ready. Host different help systems by creating multiple contexts and configuring different instances of Adobe RoboHelp Server. 

Responsive HTML5 is an output type in Adobe RoboHelp (2019, 2017, and 2015 release) and Adobe FrameMaker (2019, 2017, and 2015 release). It is based on a single responsive layout that automatically scales to different screen sizes. Now host Responsive HTML5 content with Adobe RoboHelp Server 10, allowing end users to access content on a multitude of devices, including mobile devices. Content is rendered seamlessly on all screen sizes. Enable end users to access personalized content using dynamic content filters.

Yes it does. Now use Adobe RoboHelp Server 10 to host Responsive HTML5 content published with FrameMaker (2019, 2017, and 2015 release).

Pricing and upgrade

The full version of Adobe RoboHelp Server 10 costs as below: 

USD

EUR

AUD

$9,999

€9,999

$14,199

Yes. You can download a fully functional, 30-day complimentary trial version. See Adobe RoboHelp Server 10 page to download a trial version.

Yes. Adobe provides a maintenance program for Adobe RoboHelp Server 10. Learn more about Adobe Buying and Maintenance programs.

You can buy Adobe RoboHelp Server 10 through the online Adobe Store or by calling 800-585-0774. Learn about other ways to buy RoboHelp Server 10 including buying through authorized resellers.

Support information

For answers to commonly asked customer service questions, visit the Contact Customer Care page.

For answers to commonly asked technical support questions, visit the Adobe support page.

Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by ensuring you are using genuine Adobe software.

Adobe does not gather, transmit, or use personally identifiable information during activation, other than the computer’s IP address.

The machine with Adobe RoboHelp Server 10 installed must connect to the Internet at least once within 30 days of the first launch of your serialized product.

Activation occurs silently in the background after installation when the system detects an Internet connection. You don't have to do anything proactively to activate.

The product must connect to the Internet at least once within 30 days of the first launch of your serialized product. If the product has not been activated after 30 days, the application does not launch until an Internet connection is detected and the software can be activated.

The software silently tries to connect to the Internet to activate for the first 7 days after the first launch of your serialized product. If the software has not activated within the first 7 days, you receive a reminder for the next 23 days on every launch that the machine must connect to the Internet and activate the software. As soon as the software detects an Internet connection, it silently activates the product.  

No. Activation of the product via the Internet is required for Adobe RoboHelp Server 10. If your system is connected to the Internet and you receive an activation reminder, contact your local Customer Support for assistance. Customer Support, however, cannot activate your software over the phone if you don’t have an Internet connection.

If your system is connected to the Internet and you have received a reminder asking you to activate your product, contact your local Customer Support. The phone numbers for Customer Support are available at Adobe Support page.

Yes. All Adobe RoboHelp Server 10 users need to activate their product. If your company has firewall restrictions that prevent the machines from connecting to the Internet, have your IT Administrator contact your local Customer Support. The phone numbers for Customer Support are available at Adobe Support page.

Yes. Every computer that has Adobe RoboHelp Server 10 installed must activate in order to continue using the software.

If your company has firewall restrictions that prevent the machines from connecting to the Internet, have your IT Administrator contact your local Customer Support. The phone numbers for Customer Support are available at Adobe Support page.

Activation of Adobe RoboHelp Server 10 is required via the Internet to continue use of the product.

Activating your product helps protect your computer and your environment by ensuring that you are using a genuine Adobe product. Activating your product has other benefits as well. Visit product activation page for more information.

The machine with Adobe RoboHelp Server10 installed must connect to the Internet at least once within 30 days of the first launch of your serialized product or the product stops working. If you work in a company that has a firewall that prevents your system from connecting to the Internet, have your IT Administrator contact their local Customer Support. The phone numbers for Customer Support are available at Adobe Support page.

No. Activation of Adobe RoboHelp Server 10 is required via the Internet. Each machine with Adobe RoboHelp Server installed must connect to the Internet at least once within 30 days of the first launch of your serialized product to continue use of the product.

For details on Adobe return policies in your region, visit Adobe Returns page.

No. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software.

Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

Registration and activation are completely different. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you buy from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

Contact Customer Service from 6am to 5pm, Pacific Time, Monday through Friday, at 800-833-6687, or submit a request online at any time. For faster service when calling, have your invoice number available.

 Adobe

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