Select Start, and in the search bar, type dxdiag.
Last updated on
Sep 9, 2024
Learn how to get the system information to debug crash issues.
Explore the beta app
Illustrator on the web (Beta) is available for testing and feedback as part of your Illustrator subscription. Try it now to discover new features.
Illustrator on the web (Beta) requests OS, graphics card, RAM, and CPU information to help investigate crash issues.
Windows
When the DirectX diagnostic tool appears, select Open.
Refer to the System (CPU and RAM) and Display (GPU) tabs to gather the requested system information.
macOS
Follow the steps mentioned in the system information on your Mac.
