If the computer that you are using to create packages with the Creative Cloud Packager (v or prior version) also has the latest version of the Creative Cloud Desktop app (v installed, you will face the following issues:

  • Packager will crash if you attempt create a Device license package.
  • If you create Serial number license packages, the packages will be created successfully. However, when deployed, the license will not be applied on a user machine.


Adobe recommendeds that you not install the Creative Cloud Desktop app on a computer where you are using the Creative Cloud Packager to create deployment packages.


Uninstall both the Creative Cloud Packager and the Creative Cloud Desktop app, then reinstall the Creative Cloud Packager.

To uninstall the Creative Cloud Desktop app you will need to first uninstall all the Creative Cloud applilcations that are currently installed on this computer.


This issue will be resolved in the next release of the Creative Cloud Packager.

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