Issue

When you launch a Creative Suite 5 application, the application unexpectedly quits with an error report that is similar to the following:

AppName: [application].exe AppVer: [app version] ModName: updaternotifications.dll ModVer: 1.0.0.64 Offset: 0006a8dc

Solutions

Solution 1: Run the Updater Notifications DLL Replacement Tool

This tool attempts to locate all instances of the affected DLL and replace them with a newer version which eliminates this issue. This tool is only designed to run on Windows XP, and only from a local hard drive. The tool has no user interface or log to indicate its activities. Run the tool, then attempt to launch after the tool automatically quits.

  1. Extract the AdobeNotificationsDllFieldReplacementTool.zip archive to a convenient location, such as your desktop.
  2. Double-click the executable file, AdobeNotificationsDllFieldReplacementTool.exe.
  3. Wait for the AdobeNotificationsDllFieldReplacementTool.exe to exit, then launch your Adobe CS5 applications.

Solution 2: Install product updates

This issue is addressed in several CS5 product updates. Make sure that you are running the latest update for your Adobe Creative Suite 5 product. Because the applications crash on launch, you can't request updates via the Help menu. Instead, navigate to the updater application directly, and double-click it to launch:

Windows XP 32 bit: %Program Files%\Common Files\Adobe\OOBE\PDApp\Core\PDApp.exe

Windows XP 64 bit: %Program Files (x86)%\Common Files\Adobe\OOBE\PDApp\Core\PDApp.exe

Solution 3: Update the updaternotifications.dll file

If the previous solutions did not work, or if you are using a Creative Suite 5 edition, update the updaternotifications.dll file for each affected application and component. 

  1. Download the 32-bit updater notifications DLL file and the 64-bit updater notifications DLL file. Save the files to a location on your hard drive that you can remember, such as the desktop.

    Note: For 64-bit systems, download both versions of the updater notifications file.
  2. When the download completes, right-click the .zip file and choose Extract All.
  3. Navigate to the existing updaternotifications.dll file for the affected application in one of the following folders:
  • C:\Program Files\Adobe\Adobe After Effects CS5
  • C:\Program Files\Adobe\Adobe Bridge CS5
  • C:\Program Files\Adobe\Adobe Device Central CS5
  • C:\Program Files\Adobe\Adobe Dreamweaver CS5
  • C:\Program Files\Adobe\Adobe Encore CS5
  • C:\Program Files\Adobe\Adobe Fireworks CS5
  • C:\Program Files\Adobe\Adobe Flash CS5
  • C:\Program Files\Adobe\Adobe InDesign CS5
  • C:\Program Files\Adobe\Adobe Media Encoder CS5
  • C:\Program Files\Adobe\Adobe OnLocation CS5
  • C:\Program Files\Adobe\Adobe Photoshop CS5
  • C:\Program Files\Adobe\Adobe Premiere Pro CS5
  • C:\Program Files\Adobe\Adobe Soundbooth CS5
  • C:\Program Files\Adobe\Adobe Contribute CS5\App
  • C:\Program Files\Adobe\Adobe Flash Builder 4\plugins\com.adobe.flexide.amt_4.0.0.272416\os\win32\x86
  • C:\Program Files\Adobe\Adobe Flash Catalyst CS5\plugins\com.adobe.flexide.amt_1.0.0.273393\os\win32\x86
  • C:\Program Files\Adobe\Adobe Illustrator CS5\Support Files\Contents\Windows

NOTE: On 64-bit systems, applications other than After Effects, Photoshop, and Adobe Premiere Pro are installed in the folder Program Files (x86). For all of these applications, install the 32-bit updater notifications file. For applications on 64-bit systems that are installed in the Program Files folder, install the 64-bit version. 

  1. Rename the file to updaternotifications.dll.old.
  2. Drag the new, downloaded updaternotifications.dll file into the folder.
  3. Repeat steps 2 - 6 for each affected CS5 application or component.

Additional information

This issue occurs when the user account permissions don't allow for automatic additions of a scheduled task. CS5 applications add scheduled tasks as part of their update notification system.

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