Issue

When you launch a Creative Suite 5 product, the error "Error #-5000 while verifying your authorization" occurs. The application sometimes continues to launch in the background and partially function.

Solution

Verify permissions for your user folder.

  1. If it's running, quit the Creative Suite 5 product.
  2. In Finder, navigate to /Users/.
  3. Control + click the <username> folder and select Get Info.
  4. Expand Sharing and Permissions.
  5. Click the Lock icon at the lower-right corner of the panel.
  6. When prompted, enter your user's password.
  7. Click the Plus icon, and select your user's name.
  8. Select Read & Write privileges from your user's privilege pop-up menu.
  9. Click the Lock icon and close the Info dialog.
  10. Launch the Creative Suite 5 product again.

Still need help?

For additional launch troubleshooting steps, see "Troubleshoot launch issues or problems -- Adobe Creative Suite 5 products" (cpsid_83223).

 

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy