Issue

Creative Suite 5 and CS5.5 products require Microsoft Visual Studio runtimes. The following errors indicate that MS Visual Studio runtimes couldn't install. (The errors appear in the Summary section of the main CS5 or CS5.5 installation log file.)  For information on locating the Summary section of your log file, see Troubleshoot CS5 and CS5.5 installation with install logs (cpsid_84451).

 

  • ERROR:  - Microsoft_VC80_ATL_x86: Install failed
  • ERROR:  - Microsoft_VC80_CRT_x86: Install failed
  • ERROR:  - Microsoft_VC80_MFC_x86: Install failed
  • ERROR:  - Microsoft_VC80_MFCLOC_x86: Install failed
  • ERROR:  - Microsoft_VC90_ATL_x86: Install failed
  • ERROR:  - Microsoft_VC90_CRT_x86: Install failed
  • ERROR:  - Microsoft_VC90_MFC_x86: Install failed

Solution

1. Run the Microsoft VS installer to determine the error message.

Running the Microsoft Visual Studio runtime installer reproduces the installation failure. Use the steps below to determine the error message and resolve the installation failure. 

  1. Locate your Creative Suite 5 or CS5.5 installation media and navigate to the payloads folder. For example, D:\Adobe Master Collection CS5\Adobe CS5\payloads. 
  2. Open any payloads subfolders whose names start Microsoft_VC.

    Important: Open a folder ending in x86 on a 32-bit operating system and a folder ending in x64 on a 64-bit operating system.  For example, Microsoft_VC80_CRT_x86 (on a 32-bit operating system) or Microsoft_VC80_CRT_x86_x64 (on a 64-bit operating system.)
  3. Double-click the Windows installer package to install the Visual Studio runtime.
  4. Search the Adobe Knowledgebase for any error messages that are produced during the installation.
  5. Verify that the Microsoft Visual installer can proceed without and error by completing steps 1 - 4 until no errors occur.
  6. If no errors occur running the Microsoft Visual Studio installer, reinstall Creative Suite 5 or CS5.5. 

2. Repair the Microsoft Windows Installer.

  1. Repair the Windows Installer.
    • Windows 7:
    1. Click Start, type sfc /SCANNOW in the search field, and press Enter.
    2. Click Start, type msiexec /unreg in the search field, and press Enter.
    3. Click Start, type msiexec /regserver in the search field, and press Enter.
  2. After the process completes, try the Microsoft Visual Studio Runtime installer again.  See Run the Microsoft VS installer to determine the error message.
  3. If the installation completes successfully, proceed with the Creative Suite 5 or CS5.5 product installation.

 

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