Lightroom Classic crashes on Windows

Issue

Lightroom Classic crashes intermittently as you quit the application.

Product version affected

Lightroom Classic CC version 7.0 and later

Operating system

Windows only

Solution

This issue occurs when Lightroom Classic is configured to Use Graphics Card in the preferences with DirectX enabled.

To resolve this issue, follow the steps listed below.

Update your graphics card driver.

On your Windows machine, download the most recent driver directly from your graphics card manufacturer's website:

NVIDIA drivers
AMD/ATI drivers
Intel drivers

Perform a clean installation of your graphics driver

When upgrading the graphics card driver, it is recommended that you remove all previous versions of the graphics card driver from your computer before installing the new one. This is called a clean installation.

Once you’ve determined the make and model of your graphics card in your computer, follow your card’s manufacturer documentation and resources below:

NVIDIA drivers: How to perform a clean installation of my Nvidia drivers?
AMD drivers: AMD Clean Uninstall Utility
Intel: Intel Driver & Support Assistant (Intel DSA)

After installing the updates, relaunch Lightroom Classic.

Note:

Windows update won't always give you the latest and greatest drivers. You must go directly to your card manufacturer’s website to check for driver updates.
Be sure to choose the correct driver. Notebook drivers sometimes have a different name than similar desktop drivers.
Some video adapter manufacturers have other software that requires updating in addition to the video driver. Read the update instructions carefully, or contact the video adapter manufacturer directly if you don't understand the instructions.

Turn off the Use Graphics Processor option.

In Lightroom Classic, choose Edit > Preferences.
In the Preferences dialog, click the Performance tab.
Deselect Use Graphics Processor.
Relaunch Lightroom Classic.

The crash issue should now be resolved.

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