Troubleshoot video-related issues | Lightroom Classic

While importing a video file in Lightroom Classic, you get the following error:

An unknown error has occurred while reading the video file. Connecting to Dynamic Link server failed.

Solution

To resolve this issue, follow the steps below:

Video files stopped playing

Video files, which were playing earlier in Lightroom Classic, stopped playing now.

Solution

Unable to import video

When you try to import a video in Lightroom Classic, the video does not get imported.

Reason

This issue can happen due to one of the following reasons:

• There is no audio in the video file.
• The file format of the video is not supported by Lightroom Classic. To import the video, convert the video in one of the compatible file formats. For more information, see Supported video file formats in Lightroom Classic and Lightroom.

Sluggish video playback

When you play a video in Lightroom Classic, the playback is sluggish. 

Reason

This issue can happen due to one of the following reasons:

• The video file that you have imported has high frame rate (more than 60 fps). Videos with high frame rate are imported successfully. However, they don't play properly.
• The video file that you have imported is a slo-mo video. Slo-mo videos don't play properly.

Lightroom Classic becomes unresponsive

Lightroom Classic becomes unresponsive while switching to Slideshow module or playing a video.

Solution

To resolve this issue, do the following:

• Install any updates available for your OS.
• Install any updates available for your GPU driver.
• Clear cache.
• Make sure you have enough disk space available.

More like this

• Manually install graphics driver in Windows