Open Control Panel.
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2025-11-05
Learn what to do if you can't download or install Adobe Acrobat Reader.
Unstable internet connection
Ensure that you have a stable internet connection to download the installation file. Try downloading any file from other websites. If the downloads fail, contact your network administrator or internet service provider.
Browser incompatibility
Try downloading Acrobat Reader using a different browser, such as Mozilla Firefox, Google Chrome, or Microsoft Edge. Different browsers may handle the download process more effectively, potentially resolving any compatibility issues you are experiencing with your current browser.
Download link issues
If browser-based downloads aren't working, use this direct download link to download the Acrobat Reader installer. This can help bypass potential browser-related issues and allows you to download the installer file directly.
Antivirus software causes installation issues
Some antivirus programs may incorrectly flag the Acrobat Reader installer as malware. Ensure your antivirus software is up to date. If issues persist, try temporarily turning off your antivirus software during the download and installation. Remember to re-enable your antivirus software after installation to maintain your system's security.
JavaScript is turned off
Windows
Select Internet Options.
Select the Security tab and then select Custom Level.
Select Enable under Active Scripting.
Select OK.
macOS
Open Safari.
Select Settings and then select Security.
Select Enable JavaScript.
Close the dialog box.
Outdated video card drivers (Windows only)
Right-click on the Start button and select Device Manager.
Expand the Display adapters section.
Right-click on your video card and select Update driver.
Choose Search automatically for updated driver software.
Follow the on-screen instructions to complete the update.
