When you extract Adobe Creative Suite 4 or a CS4 point products using the downloaded executable, you receive the following error message:
"A problem occurred while extracting the archive. Please try downloading the Adobe CS4 Design Premium [or your specific product] again."
Antivirus programs can prevent other applications from accessing files while they are being scanned for viruses. Attempting to run the executable file while this process occurs can generate this error message. Temporarily disabling antivirus software can allow the executable file to extract the contents of the 7z file.
Solution 2: Use a cable Internet connection and redownload the ESD files for Adobe Creative Suite 4 or CS4 point product.
Note: Also try using a different browser.
A wireless Internet connection can cause the 7z file to not download fully or to become corrupted during the download process.
A program on the current computer can prevent Adobe Creative Suite 4 or a CS4 point product from downloading correctly. Downloading the product to another computer and then transferring it to the original computer can prevent this issue.
If you can't complete the download after multiple attempts using a cable connection to the Internet, request physical media by calling 1-800-642-3623.
For residents outside North America, visit the Adobe Support website for Customer Service contact information.
The Adobe Creative Suite 4 or CS4 point product downloadable installer consists of two components. First, there is an executable file (.exe) that extracts the contents of the installation. Then, there is a 7z file, which is an archive file that contains the product installation files. The downloadable installer is also called an electronic software download (ESD.) The error message occurs when the 7z file has not downloaded completely, the file is in use, or the contents are corrupted.
There are two main reasons why an extraction is unsuccessful: