Learn how to resolve the issue of Responsive HTML5 output not rendering in Microsoft® Edge.

Issue

Responsive HTML5 output generated through FrameMaker and RoboHelp 2015 release fails to load on Microsoft Edge.

Reason

The Responsive HTML5 uses localStore object for various implementations. The way Microsoft Edge handles the localStorage is different from the other browsers.  

Resolution

The JavaScript code to generate the Responsive HTML5 output has been updated to support Microsoft Edge.  

To resolve this issue in RoboHelp (2015 release), perform the following steps:

  1. Download and extract the contents from the following .zip file:

    Download

    The ZIP file contains the updated version of the settings.js file.

  2. Take a backup of the existing settings.js file. This file is available at the following location:

    <RoboHelp_install_location>\RoboHTML\ResponsiveHelpExt\widgets\common\scripts

  3. Replace the existing version of the settings.js file with the file that you downloaded in Step 1.

  4. Generate the Responsive HTML5 output.

To resolve this issue in FrameMaker (2015 release), perform the following steps:

  1. Download and extract the contents from the following .zip file:

    Download

    The ZIP file contains the updated version of the settings.js file.

  2. Take a backup of the existing settings.js file. This file is available at the following location:

    <FrameMaker_install_location>\fminit\Publisher\ResponsiveHelpExt\widgets\common\scripts

  3. Replace the existing version of the settings.js file with the file that you downloaded in Step 1.

  4. Generate the Responsive HTML5 output.

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