Learn about the status of known and fixed issues in Illustrator.
Illustrator freezes on startup on macOS 27
Fixed
| เวอร์ชันแอป | Illustrator 30.8.1 |
| ชนิดของอุปกรณ์ที่ได้รับผล | macOS |
| อัพเดทล่าสุด | October 2026 |
ข้อมูลโดยสรุป
Illustrator may become unresponsive during startup on macOS 27, displaying a blank gray window and a spinning wait cursor. This issue occurs due to compatibility problems with older Wacom tablet drivers.
ขั้นตอนถัดไป
Unable to reopen recently opened cloud documents from the Your files tab on the homescreen
Under Review
| เวอร์ชันแอป | Illustrator 30.0 |
| ชนิดของอุปกรณ์ที่ได้รับผล | macOS, Windows |
| อัพเดทล่าสุด | October 2025 |
ข้อมูลโดยสรุป
When you try to reopen recently opened cloud documents from the Your files tab on the homescreen, you get the error Can't open file. The account you signed in with doesn't have access to this file.
ขั้นตอนถัดไป
As a workaround, reopen recently opened cloud documents from the Recent section in the Home tab on the homescreen. To fix the error that you get in the Your files tab, reinstall the CoreSync process by running the Creative Cloud Cleaner tool:
Blank screen appears when trying to save files to Adobe Cloud
Fixed
| เวอร์ชันแอป | All Illustrator versions |
| ชนิดของอุปกรณ์ที่ได้รับผล | macOS, Windows |
| อัพเดทล่าสุด | October 06 2025 |
SVG copy may not work even after changing clipboard preferences
Fixed
| เวอร์ชันแอป | Illustrator 29.6 or earlier |
| ชนิดของอุปกรณ์ที่ได้รับผล | macOS and Windows |
| อัพเดทล่าสุด | Oct 06 2025 |
ข้อมูลโดยสรุป
SVG copy may not work even after changing the clipboard preferences under Edit > Preferences > Clipboard Handling (Windows) or Illustrator > Preferences > Clipboard Handling (macOS).
ขั้นตอนถัดไป
Restart Illustrator to resolve the issue.
Copying artwork may cause Illustrator to slow down or freeze
Fixed
| เวอร์ชันแอป | Illustrator 29.6 or earlier |
| ชนิดของอุปกรณ์ที่ได้รับผล | Windows |
| อัพเดทล่าสุด | September 03 2025 |
ข้อมูลโดยสรุป
Windows clipboard history may cause Illustrator to slow down or freeze when copying complex artwork.
ขั้นตอนถัดไป
Update to the latest Illustrator version to resolve this issue. After updating Illustrator, the clipboard no longer includes SVG code by default when you copy artwork. This improves speed and reduces lag with complex selections. If you often copy artwork between Illustrator and other apps that rely on SVG formats (like browser-based editors or other vector tools), you can toggle the setting back on anytime.
Illustrator may crash when copying or cutting artwork
Fixed
| เวอร์ชันแอป | Illustrator 28.7 to 29.6 |
| ชนิดของอุปกรณ์ที่ได้รับผล | Windows |
| อัพเดทล่าสุด | September 03 2025 |
ข้อมูลโดยสรุป
Illustrator may crash when copying or cutting any object, even in a new file. A recent change in Windows Defender causes this crash by interfering with the system clipboard during copy or cut operations.
ขั้นตอนถัดไป
Install the latest Windows Defender patch update to resolve this issue.
Lag when panning, zooming, or moving objects with window manager apps
Under Review
| เวอร์ชันแอป | Illustrator 2025 |
| ชนิดของอุปกรณ์ที่ได้รับผล | macOS |
| อัพเดทล่าสุด | June 2025 |
ข้อมูลโดยสรุป
Illustrator may experience lag when panning, zooming, or moving objects if window manager apps such as Magnet are running.
ขั้นตอนถัดไป
Our team is actively working to resolve this issue. As a temporary workaround, turn off any window manager apps while using Illustrator.
Illustrator unexpectedly starts recording your screen activity
Under Review
| เวอร์ชันแอป | Illustrator 28.6 or later |
| ชนิดของอุปกรณ์ที่ได้รับผล | macOS |
| อัพเดทล่าสุด | June 2025 |
ข้อมูลโดยสรุป
Illustrator may unexpectedly request screen recording access when sampling external colors using the Eyedropper tool.
ขั้นตอนถัดไป
As a temporary workaround, adjust your macOS security settings to limit screen access. Open System Settings from the menu, navigate to Privacy & Security > Screen & System Audio Recording, and then toggle off Adobe Illustrator 2025.
Retype not working in non-English locales
Under Review
| เวอร์ชันแอป | Illustrator 2025 |
| ชนิดของอุปกรณ์ที่ได้รับผล | Windows |
| อัพเดทล่าสุด | May 2025 |
ข้อมูลโดยสรุป
Retype may not work in non-English locales unless English OCR is installed on your device.
ขั้นตอนถัดไป
As a temporary workaround, install English OCR. Open Settings, go to Time & language > Language & region, and under Preferred languages, select Add a language. Choose English (United States), select Next, and check all options except Set as my Windows display language. Select Install to complete the setup.
