After you download a purchased Adobe product on Windows Vista, the installer does not start and you cannot find the downloaded file in the folder where you downloaded it. The Launch button in the Akamai Download Manager window does not do anything.
Use a different web browser (such as Mozilla Firefox) to download the installer from the Adobe Store.
Warning: Protected Mode can protect your computer from malicious software. You should turn on Protected Mode again after you have completely downloaded your Adobe product.
Click Start below to view an Adobe Captivate video tutorial about how to disable Protected Mode in IE7 on Vista.
When Protected Mode is enabled in Internet Explorer 7, downloaded files are redirected to a secure, virtualized folder. This folder replicates the folder structure on your computer but keeps the files isolated from the rest of your computer to protect it from malicious software.
Note: For the following procedure, you need to know where you downloaded files to. For help, see "Find files downloaded with Akamai Download Manager" (cpsid_56055).
Note: This procedure requires you to locate hidden files and folders and to locate files by their full filenames, including extensions. For help, see "Show hidden files, hidden folders, and all filename extensions in Windows Explorer (Windows XP, Vista)" (kb404880).
Click Start below to watch an Adobe Captivate video tutorial about how to locate the downloaded installer file.