Issue

When you use the Adobe Support Advisor to determine the cause of a failed product download or installation, the Download Module reports the following error:

"I/O error when reading the downloaded file."

Solution

Disable startup items, restart, and then try to reinstall the download

Disable startup items and services on Windows XP

  1. Quit all applications.
  2. Choose Start > Run, and type msconfig in the Open field. Click OK.
  3. In the Startup tab, look at the list of startup items and record all deselected items. 
  4. In the General tab, choose Selective Startup.

  5. Deselect Load Startup Items. Verify that Process System.ini File, Process Win.ini File, and Load System Services are checked.
  6. In the Services tab, check Hide All Microsoft Services and then click Disable All.
  7. Enable any services required to troubleshoot your issue.
  8. Click OK, and restart Windows.



    Note: On restart, you're notified that the System Configuration Utility has changed the way that Windows starts up. Click OK. When the System Configuration Utility appears, click Cancel.

     
  9. Right-click icons in the notification area of the task bar to close or disable any startup items that are still active. It is not necessary to restart your computer.
  10. Navigate to the folder that contains your downloaded file. If you need help locating the folder, see Find downloaded files (cpsid_50655).
  11. Double-click the .exe file to start the installation.

Disable startup items and services on Vista and Windows 7

  1. Quit all applications.
  2. Choose Start, type msconfig in the Search box, and press Enter.
  3. Write down all deselected items under the Startup and Services tabs.
  4. Click the General tab and choose Selective Startup.
  5. Click the Startup tab and select Disable All.
  6. Click the Services tab and check Hide All Microsoft Services.
  7. Select Disable All, then reselect any services that are essential for testing the problem. If you are unsure whether an item is essential, leave it deselected (disabled).
  8. Click Apply, and restart Windows.



    Note: On restart, you're notified that the System Configuration utility has changed the way that Windows starts up. Click OK. When the System Configuration utility appears, click Cancel.

     
  9. Right-click icons in the notification area of the task bar to close or disable any startup items that are still active. It is not necessary to restart your computer.
  10. Navigate to the folder that contains your downloaded file. If you need help locating the folder, see Find downloaded files (cpsid_50655).
  11. Double-click the .exe file to start the installation.

Install the download in a new administrative user account

  1. Copy the downloaded files to a shared folder at the root of the C: drive (Windows) or [hard drive]/Users/Shared (Mac OS).
  2. Create a new administrative account:
  1. In the new account, navigate to the shared folder that contains your downloaded files and double-click the .exe file (Windows) or the .dmg file (Mac OS) to start the installation.

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