Quit all applications.
Last updated on
Apr 27, 2021
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Also applies to Global or OS
Issue
When you use the Adobe Support Advisor to determine the cause of a failed product download or installation, the Download Module reports the following error:
"I/O error when reading the downloaded file."
Solution
Disable startup items, restart, and then try to reinstall the download
Disable startup items and services on Windows XP
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Choose Start > Run, and type msconfig in the Open field. Click OK.
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In the Startup tab, look at the list of startup items and record all deselected items.
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In the General tab, choose Selective Startup.
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Deselect Load Startup Items. Verify that Process System.ini File, Process Win.ini File, and Load System Services are checked.
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In the Services tab, check Hide All Microsoft Services and then click Disable All.
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Enable any services required to troubleshoot your issue.
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Click OK, and restart Windows.
Note: On restart, you're notified that the System Configuration Utility has changed the way that Windows starts up. Click OK. When the System Configuration Utility appears, click Cancel.
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Right-click icons in the notification area of the task bar to close or disable any startup items that are still active. It is not necessary to restart your computer.
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Navigate to the folder that contains your downloaded file. If you need help locating the folder, see Find downloaded files (cpsid_50655).
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Double-click the .exe file to start the installation.
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If the installation fails again, Install the download in a new administrative user account.
Disable startup items and services on Vista and Windows 7
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Quit all applications.
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Choose Start, type msconfig in the Search box, and press Enter.
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Write down all deselected items under the Startup and Services tabs.
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Click the General tab and choose Selective Startup.
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Click the Startup tab and select Disable All.
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Click the Services tab and check Hide All Microsoft Services.
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Select Disable All, then reselect any services that are essential for testing the problem. If you are unsure whether an item is essential, leave it deselected (disabled).
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Click Apply, and restart Windows.
Note: On restart, you're notified that the System Configuration utility has changed the way that Windows starts up. Click OK. When the System Configuration utility appears, click Cancel.
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Right-click icons in the notification area of the task bar to close or disable any startup items that are still active. It is not necessary to restart your computer.
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Navigate to the folder that contains your downloaded file. If you need help locating the folder, see Find downloaded files (cpsid_50655).
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Double-click the .exe file to start the installation.
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If the installation fails again, Install the download in a new administrative user account.
Install the download in a new administrative user account
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Copy the downloaded files to a shared folder at the root of the C: drive (Windows) or [hard drive]/Users/Shared (Mac OS).
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Create a new administrative account:
- For instructions on creating an administrative user on Mac OS, see Install or run the Adobe application from within a new user account Mac OS (kb404927)
- For instructions on creating a user on WIndows Vista, Create new local administrator account (Windows Vista) (kb404912)
- For instructions on creating a user account on Windows XP, see To add a new user to the computer in Windows Help. Or, contact your system administrator.
- For instructions on creating a user account in Windows 7, see Create a user account in Windows Help or contact your system administrator.
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In the new account, navigate to the shared folder that contains your downloaded files and double-click the .exe file (Windows) or the .dmg file (Mac OS) to start the installation.
