The following content applies to North America, Asia and Pacific regions, Europe, the Middle East, and Africa.
Note: This process applies to Upgrade Plan customers who are eligible for a post-announce upgrade.
Adobe automatically places an order on behalf of qualifying customers for the new license. Adobe sends customers an upgrade fulfillment email that contains the license order number and a software media coupon. Serial numbers corresponding to these orders are available via the Adobe Licensing Website (LWS). The media coupon entitles licensing customers to a license upgrade, application DVD-ROM, and documentation if available.
The fulfillment process is the same for all Adobe products. Only dates and languages vary.
Within 24 hours of receiving the upgrade fulfillment email, log in to the Adobe Licensing Website (LWS) with your Adobe ID and password. Then, do the following:
On the menu on the left side of the LWS Welcome page, click Retrieve Serial Numbers.
To claim your media coupon on the LWS, do the following:
On the menu on the left side of the LWS Welcome page, click Redeem Upgrade Coupon.
CLP and TLP customers have 180 days to claim their coupon and receive the media at no additional charge. FLP customers have 365 days. Coupon expiration information is provided in the upgrade fulfillment email. Coupons cannot be regenerated or reactivated.