Key enhancements to Workfront integration for customers

Invoicing

What changes will I see on my invoices starting with the next billing cycle?

If you are renewing on Adobe paper, your invoice will now feature Adobe branding, and you'll see updated credit representative contact information, remittance instructions, Adobe bank account information, and other details.

If you are contracted on Workfront Inc. paper, future invoices will now reference Workfront LLC instead of Workfront Inc.

When will I receive my invoice each month?

You'll receive your invoice based on the service period and the terms outlined in your existing contract.

Will there be any changes to my billing process?

If you are renewing on Adobe paper, your invoices will have a new look and feel, and your payee on renewal will be Adobe Inc.

If you are contracted on Workfront Inc. paper, future invoices will reference Workfront LLC, and you'll need to change your payment to Workfront LLC.

Will I need to update my payment information?

If you are renewing on Adobe paper, you won’t need to make any changes until you renew your contract. At that time, you'll need to update your payee information to reflect Adobe.

If you are contracted on Workfront Inc. paper, future invoices will reference Workfront LLC, and you'll need to change your payment to Workfront LLC.

Will outstanding credits or pre-payments be honored in the new system?

Yes, any outstanding credits or pre-payments will be honored as a part of this system transition.

Will I be charged tax in the future?

Workfront is currently registered to collect tax in selected US jurisdictions. Adobe, however, is registered in almost every US jurisdiction. If you are not currently being charged tax on your Workfront invoice, you may start seeing sales tax on your Adobe invoice.

If you are a tax-exempt organization, contact Adobe’s customer support to provide your tax-exemption documentation.

For international customers, Adobe collects VAT in certain countries worldwide. If you are in Canada, Ireland, Switzerland, Australia, or Malaysia, Adobe must charge VAT/GST regardless of whether you are a business or a consumer, as we are a registered taxpayer in these countries. Business customers should contact Adobe for their VAT/GST registration number.

Which countries require a VAT registration number?

Will there be any impact on the products and services I have already purchased?

The products and services you have already purchased will only change if you request a change. All the functionality and capabilities you use today will remain available throughout your contract term.

Contract and service terms

Will my contract automatically transfer to Adobe, or do I need to sign a new agreement?

Your contract will automatically transfer to Adobe on your next billing anniversary, so you won’t need to sign a new agreement at that time. However, at the time of your next contracting event, you'll need to contract with Adobe and sign a new agreement.

Will my existing contract terms stay the same?

Yes, the terms and conditions of your existing contract will remain the same at the time of the contract reassignment. Customers on non-Adobe terms and conditions may be required to transition to Adobe terms and conditions upon their next contracting event.

Will the pricing change as a result of the contract change?

Prices are always subject to change and may change upon your next contracting event, but this is unrelated to the contract reassignment process.

Where can I go for support?

If you need further assistance or have any other questions, please use the contact emails provided in your letter or contact workfront_inquiry@adobe.com.