- Adobe Connect User Guide
- About Adobe Connect
- Getting Started
- Basics
- Share audio/video
- Engagement in Adobe Connect
- Breakout rooms
- Closed captioning
- Recordings
- Manage user content in Adobe Connect
Learn how to add and manage chats in Adobe Connect.
The chat pod in Adobe Connect enables hosts to add group chat to their rooms. Participants can also message hosts and presenters privately through the chat pod. A Chat pod can be placed in the Backstage for the presentation team to chat and coordinate during a live session. Any conversation in the chat pod is included in the recordings. The Chat Panel feature allows hosts to include chat functionality in their rooms, but it isn't part of the recordings.
The following topics are covered in this article:
Use the following steps to add chat via Chat pod in your session:
-
From the Pods menu , select Chat > New chat pod.
Once the Chat pod is launched, the default view shows the Everyone tab, which is visible to all participants.
-
(Optional) As a host, you can create tabs to chat with other hosts, presenters, or participants.
-
Type your message.
-
Press the Enter key to send.
Send message in the chat pod Send message in the chat pod
Use the following steps to add chat via Chat Panel in your session:
-
From the Room menu , select Preferences.
-
Navigate to Chat and select Enable a chat panel for this room.
-
Select Done.
-
From top menu bar, select Open chat panel.
Open Chat panel in room Open Chat panel in room -
The chat panel, titled MEETING CHAT, is launched on the right side of the layout. You can start chatting with hosts, presenters, or individual participants.
Chat in the chat pod Chat in the chat pod -
Select the Close chat panel from the top menu bar to close the chat panel from your screen.
By default, participants can view or hide the Chat Panel from their view. Select Force presenter view to force the Chat Panel to be visible to everyone from the Chat Panel options.
When to use a Chat Panel
Conversations in the Chat Panel are not recorded during the session. Use the Chat Panel if it's unnecessary to include chats in the recording, such as when repurposing a webinar recording for on-demand viewing.
Private chats
Create tabs to chat privately with individual attendees, hosts, and presenters.
Start private chat
-
Select Start a Private chat from the Chat pod or Chat Panel.
-
From the dropdown, select one of the following:
- Hosts: Start a private chat with all hosts.
- Presenters: Start a private chat with all presenters.
- Attendees: Select an attendee's name to chart private chat with them.
Disable private chat
By default, two participants can chat privately. However, as a host or presenter, you can disable the option to prevent private chat.
-
From the chat pod options
, select Preferences. -
Navigate to Chat and then navigate to Settings for chat.
-
Deselect Allow participants to chat privately.
Chat pods and chat panel provide many configurable options that allow you to customize your chat experience. To manage your chats and chat pod settings, select chat pod options and view the following:
| Option | Description |
|---|---|
| Clear chat | Delete all chats from the selected chat pod and chat panel. Only hosts can clear the chat. |
| Pause chat | Temporarily pause the chat. Resume chat by selecting Resume chat. Only hosts can pause or resume chat. |
| Email chat | Email chat messages to yourself from the chat pod and chat panel. Only hosts can email the chat. |
| Show timestamps | Show the timestamps of the chat messages in the chat pod and chat panel. Only hosts can enable the timestamps. |
| Text size | Change the text size of the chats. Everyone can change the text size using the chat pod and chat panel options. |
| Text Color | Change the text color of the chats. Everyone can change the text color using the chat pod and chat panel options. |
| Sound on | Allow or disallow the sound of the chat notifications. Everyone can change this setting using the chat pod and chat panel options. |
| Maximize for all | Maximize the chat pod screen for all the attendees. Only hosts and presenters can maximize the chat pod window. Select Restore to reimpose the pod size. |
| Go full screen | Allow full screen display of the chat pod. Select Exit full screen to exit the full screen of the chat pod window. Everyone can change this setting using the chat pod options. |
| Preferences | Select Preferences to enable the chat panel, chat notification time, and settings for a chat. Only hosts can choose from preferences. |
The presenter cannot view the room interface when sharing their screen and may miss chat conversations. To address this, Adobe Connect displays chat notifications to the presenter screen sharing (via the desktop app only). These notifications appear in the lower right corner of the screen.
-
From the Chat pod options
, select Preferences. Navigate to Chat.
-
From Chat notification time, select Disabled or set a time duration from the list to display each notification.
The chat pod allows participants to exchange messages in real time. However, if you want to save or view the chat history, you can email those chats to your mail inbox.
While logged into the room, all the messages you send and receive remain in your chat pod. A host or presenter can email the chat content to themselves to back up the chat history.
The host can request email chat from the Everyone tab, Hosts tab, Presenters tab, and any private chat they've been participating in.
From the Chat pod options , select Email chat to email chat pod chats.
PDF reports with the chat messages can also be downloaded from the session dashboard.
Every pod interacts uniquely with the Chat Panel. While working with the chat panel, you may notice the following behavior of the chat panel while interacting with different pods.
- While screen sharing from the Share pod, clicking on the chat icon will open the chat in the Chat Panel if it's enabled for the meeting room. Otherwise, it will open in the available Chat pod.
- When selecting an attendee from the Attendee pod for a private chat, the chat will open in the Chat Panel if enabled for the meeting room. Otherwise, it will open in the available Chat pod.
- Chat Panel will not be visible live when switching on prepare mode.
Participants can read the chat transcripts in reverse using JAWS or other assistive tech. They can use the standard navigation keys or key combinations set by the tool to read aloud the messages from first to last.
View JAWS for more information.
