Sign out from your Creative Cloud desktop application.
Last updated on
Jun 29, 2023
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Also applies to Captivate
Problem
After installing the 2019 release of Captivate, when you launch it, Captivate crashes.
Even after you uninstall and reinstall Captivate, the problem still persists.
Solution
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Rename the SLCache folder to SLCacheOld, present at the following location:
- Windows: C:\Program Files (x86)\Common Files\Adobe
- Mac: System Library/Application Support/Adobe
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Launch the Creative Cloud application in administrative mode and sign in again.
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Launch Captivate 2019 and also sign in. The application starts again without issues.
