For security reasons, Adobe requires passwords to be reset for a number of different Adobe ID accounts. Adobe disabled the passwords for affected accounts on October 3 at 11:00 PM PST. For more information about this issue, see this TechNote.

To reset your account password, or to find out if this issue affects any of the Adobe ID accounts you use in your DPS workflow, do the following:

  1. Using a DPS account, sign in to the DPS Dashboard (https://digitalpublishing.acrobat.com) on your computer.

    • If you sign in to the DPS Dashboard successfully, you do not need to reset the password.
    • If you receive a "To protect the security of your account, you must reset your password" error message, an email message is sent to that account. It contains instructions for resetting your password.
  2. If you receive an error message when signing in, open the email message, click the link, and follow the prompts to reset your password.

    • If the email message does not appear in your inbox, check your junk folder or spam quarantine folder.
    • Each time you try to sign in using an account with a disabled password, Adobe sends a separate email message. It's necessary to reset your password only one time (unless you reset your password before Adobe disables it).
    • Although you can use the same password used previously, Adobe recommends using a different password.

    Note:

    For best results, create a password that includes a mix of numbers and uppercase and lowercase letters.

  3. Sign in to the DPS Dashboard using your updated password to confirm your password change.

  4. Repeat these steps to check whether any Adobe ID you use for DPS requires a new password.

After you reset your password, you do not need to rebuild your DPS apps.

Additional details

Sign in to DPS Dashboard

If Adobe disabled your password, attempting to sign in to the DPS Dashboard results in an error message: "To protect the security of your account, you must reset your password." Each sign-in attempt sends an email to that account. Open the email message and follow the prompts to reset your account password.

Sign in to DPS App Builder or Folio Builder panel (CS6/CC)

If Adobe reset your password, attempting to sign in to the DPS App Builder or the Folio Builder panel in InDesign CS6 or CC results in an error message: "To protect the security of your account, you must reset your password." Use this account to sign in to the DPS Dashboard, and follow the prompts to change the account password.

Sign in to Folio Builder panel (CS5/CS5.5) or Adobe Content Viewer

If Adobe reset your password, attempting to sign in to the Folio Builder panel in InDesign CS5 or CS5.5 results in a "Sign in has failed. The user name and password do not match" error message. Similarly, if you sign in to the Adobe Content Viewer, an "Authentication failed" message appears if your password was reset. Use this account to sign in to the DPS Dashboard, and follow the prompts to change the account password.

Woodwing publishers

After Adobe has reset the password, publishing from WoodWing will fail until the password has been reset through the DPS Dashboard (https://digitalpublishing.acrobat.com). After the password has been reset, configure it in the WoodWing Enterprise server again.

WoodWing users can find more information on the WoodWing forums (https://community.woodwing.net/) or can contact WoodWing support directly for assistance.

Language in email message

In some instances, the email message includes English text instead of localized text. Click the link and follow the prompts from there in your language.

Frequently asked questions

After I reset my password, do I need to rebuild my apps?

No, you do not need to rebuild your DPS apps. If you reset the password for an Adobe ID with an Application role, update the Title ID password the next time you edit your app.

Are there any other side effects to resetting the passwords?

At this time, there is one known issue. After resetting your password, updating a DPS app that uses Adobe push notifications fails when you sign in to the Distribution Server to verify the APNS certificates. The DPS App Builder team is currently working on a resolution.

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