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Last updated on
May 24, 2023
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Also applies to Adobe After Effects CS5.5, Adobe InCopy CS5.5, Adobe InDesign CS5.5
Issue
When opening the Adobe Community Help application in CS5.5, the following error appears:
"Access denied."
Solution
Update the Adobe Help application.
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Navigate to the following directory:
Windows: %appdata%/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1Tip: To find this directory in Windows, copy the preceding phrase into the Windows Explorer file manager.
Mac OS: /[username]/Library/Preferences/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
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Within the Local Store folder, look for and delete the "HelpCfg" folder only.
Note: It's unnecessary to delete the entire CHC or Local Store folder. If you do, it's necessary to download content again. -
In your browser, navigate to http://www.adobe.com/support/chc/.
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Choose the relevant product in Step 1.
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Click Install Now in Step 2.
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Click Open in the installation dialog box, and then click Run Now to fully update the application.
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Repeat this process to add additional Adobe products.
Additional information
This error is a result of a malformed property in the Help configuration file. The file was mistakenly published with a staging URL instead of the production URL. The file has since been corrected and has been redeployed to the proper production servers.
This issue affects the following products:
- Adobe After Effects CS5.5
- Adobe InDesign CS5.5
- Adobe InCopy CS5.5
- Adobe Illustrator CS5.5
- Adobe Encore CS5.5
