Issue

Errors occur when you use Publish Services in Lightroom. For example, you receive the following error, "An internal error has occurred: There is something wrong in CryptUnprotectData."

Solutions

Solution 1: Unauthorize then reauthorize the Publish Service plug-in.

Note: The screenshots below show the Facebook plug-in as an example.

  1. In the Library module, right-click the Publish Service plug-in.

  2. Choose Edit Settings.

    Choose Edit settings
  3. Click Remove Authorization.

    Click Remove Authorization
  4. Click Authorize and follow the steps to connect the plug-in to your Publishing Services account.

    Click Authorize
  5. Try publishing your images using the plug-in again. 

    Note: For services like Facebook, it can take a minute to gather data like Facebook Album names from Facebook's servers.

Solution 2: Reset the cache in your browser, then reauthorize the Publish Service plug-in.

You can Google search or check your browser's Help documentation for instructions on how to clear the cache and cookies for your browser.

Most browsers have a clear browsing history option in the application menu or File menu. Otherwise, it's typically found in the browser's preferences. 

Solution 3: Set a different browser as default, then reauthorize the Publish Service plug-in.

Several users have reported that this step worked for them.

See your browser's documentation on how to change the default browser. Most browsers have an option to check for default browser at startup in the preferences.

Note: This step is necessary only during the plug-in authorization. Once the plug-in is authorized and functioning, you can revert to your preferred default browser.

Solution 4: (Windows) Run Lightroom as an Administrator, then reauthorize the Publish Service plug-in.

  1. Quit Lightroom.

  2. Right-click the Lightroom application (executable) file or the shortcut. 

  3. Choose Run as administrator.

    Choose Run as administrator
  4. Reauthorize the Publish Service plug-in.

  5. Try publishing your images using the plug-in again.

Solution 5: (Windows) Delete the Publish Service entry in Lightroom's preferences, then reauthorize the plug-in.

Note: The screenshots below show the Facebook plug-in as an example.

  1. Quit Lightroom.

  2. Make a backup copy of the Lightroom X Preferences.agprefs file in one of the following locations:

    • Windows 7: C:\users\[user name]\AppData\Roaming\Adobe\Lightroom\Preferences
    • Windows XP: C:\Documents and Settings\[user name]\Application Data\Adobe\Lightroom\Preferences\
  3. Open the Lightroom X Preferences.agprefs file in a text editor (for example, Notepad or Wordpad).

  4. Search within the preference file for “export.[PublishServiceName]” to find the keys you'll modify.

    For example, search for: export.facebook

  5. Delete the following keys from the preference file:

    • ["pw_pw_com.adobe.lightroom.export.facebook_com.adobe.lightroom.export .facebook_1462068433Key"] = "AQAAANCMnd8BFdERjHoAwE/Cl+sBAAAAdUMU.........qAAAABAAAADplLE740dKWYP QsWhXy6HDAAAAAASAAACgAAAAEAAAAHcIKRNCHbMrYTlEF1NkPiNgAAAAQZXSdYJ/Rn/V/ iT7f6NbYuWcXMZoF+Tsq7FYmPwa/rgeNpM0ivh0ORw+0Cf79UJZ0iI4..........ACeA0 0GwYQ8ysXk/F+dL7HgW30m3"
    • ["pw_pw_com.adobe.lightroom.export.facebook_com.adobe.lightroom.expor t.facebook_1462068433UID"] = "AQAAANCMnd8BFdERjHoAwE/Cl+sBAAAAdUMUGLoh...................gAAqAAAAB AAAACQ/ZttXZ5yoLi1TuDl2buNAAAAAASAAACgAAAAEAAAAKgcUFBO/9CbtXTicEq9p4YQ AAAAog5VGeJ+OJX77q7W7wulghQAAAAheEDhrCk2C7mDzr99UG/AvGm/7A=="
    Preference file
  6. Save and close the preferences file.

  7. Start Lightroom.

  8. Reauthorize the Publish Service plug-in.

  9. Try publishing your images using the plug-in again.

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