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Update payment information

Keep your payment method up to date. Learn how to update your credit or debit card number and expiration date and fix any card errors.

How to update your payment information

  1. Select Edit billing and payment.

    Edit billing and payment details

      Asked to visit the Google Play Store, or Apple App Store instead?

  2. Select either Add new or Edit.

    Edit billing and payment details

  3. Enter your card details, and then select Save.

    Edit payment method

Note:

Any updates to your payment details are automatically applied to all existing and new invoices.

Video: Update credit card information and billing address

If asked in step 2 to visit the Google Play Store or Apple App Store

Frequently asked questions

Why can't I update my credit card information?

If you're unable to update your information, make sure that you're not updating it on the billing date. Additionally, pending payments for 30 days or more can lead to account suspension. In such a case, contact us to reactivate your account and update your billing information.

Can I use the same credit or debit card for multiple plans?

If you use the same credit or debit card for multiple plans in your account, your payment details get updated across all the plans. (In certain regions, debit cards may incur a fee from your bank.)

My primary payment method failed. What should I do?

If your primary payment method fails or if the full amount fails to be charged, Adobe may charge any other payment method in your account for the payment amount owed, including partial or incremental payment amounts.

Why was my credit card declined, and why am I being asked to provide a different one?

Your credit card may have been declined for various reasons, such as incorrect card details, insufficient funds, or restrictions set by your bank. Please provide another credit card to proceed with your purchase. 

How am I charged for my subscription?

You'll only be charged for your subscription after your free trial period ends, provided you have not canceled during the trial period. Any authorization requests shown are for card validation purposes and are reversed, so they don't result in a charge.

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