Go to http://creative.adobe.com/redeem and sign in.
Learn how to renew or extend the term of your membership. Also learn to restart an inactive membership.
Memberships renew automatically if your payment information is up to date. You can also extend a membership with a prepaid card.
You can use a prepaid card to extend the duration of any membership. The card’s subscription period is added to your account. If you purchased your membership with a credit card, the card’s subscription period is added to your account, and regular billing resumes when the prepaid period expires.
Enter the code mentioned at the back of the card.
Make sure that the prepaid card you purchase is for the correct subscription and region. For example, you cannot extend a Single App membership with a Creative Cloud prepaid card. Similarly, you can use a Student-Teacher prepaid card only to extend a Student-Teacher membership.
For more on redemption codes, see Help with redemption codes.
Update payment information- If your payment information is up to date for your Creative Cloud for teams membership, you need not do anything. Your membership renews automatically at the current price of the offering.
Before the membership renewal date, the contract owner receives an email notification, and has an opportunity to update the number of committed licenses in the Teams plan.
If you are the contract owner, learn how you can update your payment information, see Update payment details on your Teams account.
Contact reseller- To extend or renew your Adobe VIP membership, contact your reseller. If you're a contract owner, to find your reseller's contact information, navigate to the Accounts section in the Admin Console of your Adobe ID account.
If your Creative Cloud membership has expired, it's easy to restart it. If a payment fails, extra payment attempts are made after the due date. If payment continues to fail, your Creative Cloud account becomes inactive and the paid features of your account are deactivated.
If you missed a payment, you can reactivate the membership by initiating the payment for it. For more information, see I missed a payment for my subscription. How do I reinitiate the payment?
You can sign in with the same Adobe ID and purchase a new plan:
Once payment is accepted, sign out of Creative Cloud and sign in again to reset your Creative Cloud license.
Launch the Creative Cloud desktop app. Select the Account icon in the upper right, and then select Sign out. In the next screen, sign in again with your Adobe ID and password. For detailed instructions, see Sign in to activate your Adobe apps.