The Adobe Creative Cloud (CC) Cleaner Tool helps resolve installation problems for several Adobe products, including Photoshop Elements and Adobe Premiere Elements. The tool removes installation records for prerelease installations of products and does not affect installations of previous versions of a product.
Follow these steps to use the Creative Cloud Cleaner Tool.
Click the following link to download the Adobe Creative Cloud Cleaner Tool for Windows: AdobeCreativeCloudCleanerTool.exe.
Follow the onscreen instructions:
- Choose your language: Type E for English or J for Japanese, and then press Enter.
- Review the Adobe End-User License Agreement: Type Y to accept or N to decline (if you decline, the script stops). Press Enter.
- Select the product you want to remove: Type the number that corresponds to the product name, and then press Enter.
- Type Y to confirm that you want to remove the product, and then press Enter.