This document covers the steps to troubleshoot the issue where a country selection dialog box appears on every launch of Photoshop Elements on Windows.

Basic troubleshooting

Launch Photoshop Elements as administrator

  1. Right-click the desktop shortcut and choose Run As Administrator.

  2. Confirm your country again.

  3. Close and relaunch Photoshop Elements (not running as administrator).

Disable User Account Control (UAC)

  1. Choose Start Menu > Control Panel > User Accounts And Family Safety > User Account.

  2. Click the User Account Control settings link.

  3. Slide the slider bar to the lowest value (toward Never Notify), with description showing Never Notify Me.

  4. Click OK.

  5. Restart the computer and relaunch the Photoshop Elements.

Advanced troubleshooting

Grant read and write access to the Adobe registry key

  1. Choose Start > Run.

  2. Type regedit in the Open text box, and then click OK.

  3. Make a backup copy of the registry:

    1. Choose File > Export.

    2. In the Export Registry File dialog box, specify a location and name for the backup copy, and then click Save.

  4. Navigate to one of the following folders:

    • 32 bit: HKEY_LOCAL_MACHINE\Software\Adobe
    • 64 bit: HKEY_LOCAL_MACHINE\Software\Wow6432Node\Adobe
  5. Choose Edit > Permissions.

  6. In the Group or User Names section, select the group or user by which you are logged in. Or, select the group or user whom you want to give read and write access.

  7. In the Full Control line in the Permissions for Administrators section, select Allow.

  8. In the Full Control line in the Permissions for Administrators section, select Allow.

  9. Choose File > Exit to close the Registry Editor.

  10. Restart the computer, and then start Photoshop Elements.

  11. Select the country (if dialog appears), close Photoshop Elements and relaunch.

If the country selection dialog prompts again, try the following.

Create a registry entry

  1. Choose Start > Run.

  2. Type regedit in the Open text box, and then click OK.

  3. Make a backup copy of the registry.

    1. Choose File > Export.

    2. In the Export Registry File dialog box, specify a location and name for the backup copy, and then click Save.

  4. Navigate to one of the following folders:

    • 32 bit: HKEY_LOCAL_MACHINE\Software\Adobe\Photoshop Elements\[Version]
    • 64 bit: HKEY_LOCAL_MACHINE\Software\Wow6432Node\Adobe\Photoshop Elements\[Version]
  5. Select Edit > New > String Value.

  6. Select the new key, and choose Edit > Modify.

  7. Write "Country" (without quotes) in the Value name and the country code in the Value data. For example, if your country is United States, the Value data is 244.

    Find your country code in this list of country codes.

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