RoboHelp Server 11 System Requirements

Learn about the software and hardware system requirements for installing Adobe RoboHelp Server 11.

Note:

This product is available in English only.

Hardware requirements

  • 64-bit 4 vCpu Core i5 or faster processor
  • 4 GB recommended
  • 2 GB of available hard-disk space; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)

This software will not operate without activation. Broadband Internet connection and registration required for software activation, validation of subscriptions and access to Online Services. Phone activation is not available.

Note:

This product may integrate with or allow or facilitate access to certain online services provided or hosted by Adobe (“Adobe Online Service”) or Third-Party Providers (“Third Party Online Services”). Adobe Online Service and Third Party Online Services are collectively referred to as Online Service. Online Services are available only to users age 13 years and older. Adobe Online Service require agreement to additional terms of use, Adobe.com Terms of Use (http://www.adobe.com/go/terms)  and Adobe’s online privacy policy (www.adobe.com/go/terms) and Third Party Online Services are governed by terms, conditions, disclaimers, and notices found on website of such Third-Party Providers or otherwise associated with such Third Party Online Services. Online Services are not available in all countries or languages, may require user registration, and may be discontinued or modified in whole or in part without notice. Additional fees or subscription charges may apply.

Supported operating systems

Supported operating systems

Adobe RoboHelp Server is supported on the following 64-bit architecture of the Microsoft Windows operating system:

  • Windows Server 2012 R2 
  • Windows Server 2016 
  • Windows Server 2019 

Supported browsers

Adobe RoboHelp Server 11 supports the following Web browsers.

  • Google Chrome 
  • Mozilla Firefox  
  • Microsoft Edge 

Supported JAVA Runtime Environment

Adobe RoboHelp Server supports the following:

  • Oracle JRE 8

Supported database management systems

You can use the built-in Apache Derby database or select an external database to store reports and authentication information for RoboHelp Server. The following external database management system is supported:

  • Oracle 19c
  • Oracle 12c
  • Microsoft SQL Server 2017

Supported Web servers

RoboHelp Server supports the following Web servers:

  • Tomcat 8.0.32
  • Tomcat 8.5.0
  • Tomcat 9.0.37

Hardware requirements

  • Intel Pentium 4 or faster processor
  • 1 GB of RAM (2 GB recommended)
  • 6 GB of available hard-disk space; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
  • 1024x768 screen resolution (1280x800 recommended)

This software will not operate without activation. Broadband Internet connection and registration required for software activation, validation of subscriptions and access to Online Services. Phone activation is not available.

Note:

This product is available in English only.

Note:

This product may integrate with or allow or facilitate access to certain online services provided or hosted by Adobe (“Adobe Online Service”) or Third-Party Providers (“Third Party Online Services”). Adobe Online Service and Third Party Online Services are collectively referred to as Online Service. Online Services are available only to users age 13 years and older. Adobe Online Service require agreement to additional terms of use, Adobe.com Terms of Use (http://www.adobe.com/go/terms)  and Adobe’s online privacy policy (www.adobe.com/go/terms) and Third Party Online Services are governed by terms, conditions, disclaimers, and notices found on website of such Third-Party Providers or otherwise associated with such Third Party Online Services. Online Services are not available in all countries or languages, may require user registration, and may be discontinued or modified in whole or in part without notice. Additional fees or subscription charges may apply.

Supported operating systems

Adobe RoboHelp Server 10 is supported on the following 64-bit architecture of the Microsoft Windows operating system:

  • Windows Server 2012 R2
  • Windows Server 2008 R2
  • Windows 10

Supported browsers

Adobe RoboHelp Server 10 supports the following Web browsers.

  • Microsoft Internet Explorer 11 and 10
  • Mozilla Firefox 44 or later
  • Google Chrome 48 or later
  • Microsoft Edge 20 or later

Supported JAVA Runtime Environment

Adobe RoboHelp Server 10 supports the following:

  • JRE 7 u51 or later
  • Apache Tomcat 8.0.32 (64-bit) or later
  • JDBC Drivers (for external database)

Supported database management systems

You can use the built-in Apache Derby database or select an external database to store reports and authentication information for RoboHelp Server. The following external database management systems are supported:

  • Oracle 12c and 11g R2
  • Microsoft SQL Server 2014 Express Edition
  • Microsoft SQL Server 2014, 2012, and 2008 R2

Supported Web servers

RoboHelp Server 10 supports the following Web servers in combination with Tomcat:

  • Apache HTTP Server 2.4 and 2.2
  • Microsoft IIS 8.5 and 8.0

Optionally, you can configure Tomcat with an external Web server. Using an external Web server offers ease and flexibility while configuring settings, such as proxy server and filtering rules.

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