Objective

How can you delete a transaction from Adobe Sign records so that no log exists even after deleting the document from the Adobe Sign account?

Environment

​Adobe Sign Web UI

Steps

  1. Log in to your Adobe Sign account: https://secure.echosign.com/public/login.

  2.  Navigate to Account > Privacy.

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  3.  Search for the document that you want to delete using the signer's email address.

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  4. Click the Delete icon and confirm. 

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    Once done, the document is deleted from the Adobe Sign records. 

    If you are not able to locate the Privacy tab under Account as mentioned in step 2, then contact Adobe Sign support so that they can help you to activate the Privacy setting on your Adobe Sign account. 

    You can contact Adobe Sign support using the following link: 

    https://helpx.adobe.com/contact.html

    Note:

    Make sure you log in using your Adobe ID under which you have the Adobe Sign subscription.

Additional information

Deletion of "Documents" and "Users" completely from the Adobe Sign server falls under General Data Protection Regulation (GDPR).

Adobe Sign fully supports the General Data Protection Regulation (GDPR) for all users.

For more details related to GDPR, go through the following link:

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