Does KBA and Phone authentication counted from available quota even if the document is not sent out for signature or canceled the document? | Adobe Sign

Adobe Sign

Question

Does KBA and Phone authentication counted from available quota even if the transaction is not sent out for the signature or if the document is canceled?

Answer

Yes, when you upload the document and the moment you click the preview button, the transaction count gets started for Phone and KBA authentication. Hence, even if you cancel the document from the Draft section, it still consumes Phone and KBA quota from the account.