Objective

How to cancel MegaSign transactions that are currently showing up under the Out for Signature section on the Manage tab?

Environment

Adobe Sign Web UI

Steps

  1. Log in to Adobe Sign account.

  2. Go to the Manage tab.

  3. Under Out for Signature, select the MegaSign Transaction.

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    Tips: Highlight the date on the right rather than clicking Multiple Recipients link. If you click the Multiple Recipients link, it redirects you to the Individual recipient transaction.

  4. In the upper-right corner, click  the Cancel button.

    You can notify other parties through email by entering reason or else can leave it blank not to notify and proceed to Cancel.

Additional information

You cannot cancel MegaSign transaction if one of the signers had signed the document already. The Cancel button is deactivated.
There is no alternative option. You can click the Multiple Recipients link to go into Individual transaction for each signer by highlighting the line item and click Cancel for one by one.

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