Last updated on
Apr 27, 2021
Environment
Microsoft Office 365 Adobe Sign add-in
Question
How can I install the Adobe Sign Microsoft Word/Office 365 add-ins with no loading errors?
Answer
Try the following steps:-
- Log out from Word 2016 /PowerPoint 2016.
- Install Adobe Sign add-in or any other add-in.
- Log in Word 2016 with Adobe account.
- You are able to use the add-in without any problems.
If an error still persists, try the following instead:
For Windows:
Delete the content of the folder %LOCALAPPDATA%\Microsoft\Office\16.0\Wef\
Also clear the …\16.0\WebServiceCache
For Mac:
Delete the content of the folder /Users/{your_name_on_the_device}/Library/Containers/com.Microsoft.OsfWebHost/Data/
Start word and add the add-in if not prompted already.
You are asked to trust the add-in again.