Log in to your Adobe Sign account https://secure.echosign.com/public/login. Navigate to the Manage page.
The Advanced Search bar is shown at the top of the Manage page:
Last updated on
Apr 27, 2021
Issue
On the Manage page, the user is unable to locate the documents to delete them.
Environment
Adobe Sign Web UI
Cause
Scenario 1) Advanced Search bar is enabled on the account, but the user is not aware of how to use it to locate old documents to delete them.
Scenario 2) Advanced Search bar is disabled on the account, due to which user is unable to locate old documents to delete them.
Resolution
Scenario 1) Advanced Search bar is enabled on the account:
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Use the Advanced search bar to locate the documents that you want to delete.
For Example,
Suppose you want to search for the Signed document, then type "Signed" in the Status search bar. It displays all the Signed documents on the Manage page. Similarly, you can search for "Library", "Waiting for Me to Sign", "Out for Signature ", "Cancelled/Declined", and "Archived" documents.
After searching for the document, you can select and Delete it https://helpx.adobe.com/sign/kb/delete-library-template-in-adobe-sign.html.
Scenario 2) Advanced Search bar is disabled on the account:
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Log in to your Adobe Sign account https://secure.echosign.com/public/login. Navigate to the Manage page.
A yellow bar is shown at the top of the Manage page with the following message: "Due to the size of your account, your agreements from the last 15/30/45 days are visible."
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To request to enable the "Advanced Search bar" on your Adobe Sign account, contact Adobe Sign support https://helpx.adobe.com/contact.html.
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Once the "Advanced Search bar" is enabled on the account, sign out and sign in again in your Adobe Sign account. The Advanced search bar is shown at the top of the Manage page:
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Use the Advanced search bar to locate the documents that you want to delete.
For Example,
Suppose you want to search for the Signed document, then type "Signed" in the Status search bar. All the Signed documents are shown on the Manage page. Similarly, you can search for "Library", "Waiting for Me to Sign", "Out for Signature ", "Cancelled/Declined", and "Archived" documents.
After searching for the document, you can select and Delete it https://helpx.adobe.com/sign/kb/delete-library-template-in-adobe-sign.html.
