Send tab is not available under Adobe Sign account | Adobe Sign

Customer is not able to view the Send tab under the Adobe Sign Account.

Environment

Adobe Sign Web UI

Cause

1. Account is under the Canceled state.
2. A setting at back end is disabled due to which the Send tab is not available.

Resolution

1. If the account is under the Canceled state:
   Error message is shown as: "You are not authorized to send documents for signature. Please contact your account administrator."
   Contact the Adobe Sign Support team to get your account activated: https://helpx.adobe.com/contact.html.
2. If there is no error message:
   Contact the Adobe Sign Support team: https://helpx.adobe.com/contact.html