Issue

Customer is not able to view the Send tab under the Adobe Sign Account.

Environment

Adobe Sign Web UI

Cause

  1. Account is under the Canceled state.
  2. setting at back end is disabled due to which the Send tab is not available.

Resolution

  1. If the account is under the Canceled state:
    Error message is shown as: "You are not authorized to send documents for signature. Please contact your account administrator."
    Contact the Adobe Sign Support team to get your account activated: https://helpx.adobe.com/contact.html.
  2. If there is no error message:
    Contact the Adobe Sign Support team: https://helpx.adobe.com/contact.html

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