It is due to File saved on a network drive, which blocks service running in the background, preventing the upload of any document that contained certain text. Users can contact their IT network team to remove the block/file encryption to be able to upload the document.
- User can create a Word document locally and save the file on the Desktop without using shared network file, which allows uploading the document without an error.
- Upload file in Adobe Sign directly by fetching from the Network shared drive causes an error.
- When a user downloads the file from the Network shared drive and saves the file on a Desktop locally and tried to upload in Adobe Sign, error occurs.
- User A can share file that is unable to upload in Adobe Sign to another user B who is on a different network. When user B upload the file locally, no error occurs.