Issue

Add-in crash on MAC during screen sharing for more than 15 minutes if Show Application cursor is On during meeting.

Environment

  • Adobe Connect Hosted
  • Adobe Connect On-Premise
  • Adobe Connect version 9.6, 9.7
  • MAC OS 10.11.x, 10.12.x

Cause

This may be caused if  “Show application cursor” is enabled in the meeting room.

Resolution

To fix this disable “Show application cursor” in the meeting.

Steps to disable Show application cursor” option:

  1. Open the meeting room.

    Open-meeting-room
  2. Click the “Meeting” tab on the upper-left corner of the meeting room.

    click-meeting-tab
  3. Click Preferences on the pop-up menu:

    preferences
  4. Select “Screen Share” in the dialog box and deselect “Show Application Cursor” in the “Cursor” field.

    screen-share
  5. Click “Done”.

Additional information

Note:

A Named Host can make the changes to the meeting room settings.

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