Why do Event Reports show User Status **Not Attended** although they are marked as **Attended** under Seminar Reports | Adobe Connect

Environment

  • Adobe Connect Events
  • Adobe Connect Hosted/On-Premise
  • OS :  Windows/MAC
  • Adobe Connect version 9 and higher

Question

Why do Event Reports show User Status **Not Attended** although they are marked as **Attended** under Seminar Reports

Answer

Sometimes attendees can attend an Event using the seminar room link directly instead of attending via the Event Link.
In such cases, such users are get marked as 'Not Attended' when Event Reports are pulled.

It is recommended for participants to attend the Event via the registered Event link if the Hosts require to review the Event attendance reports.

Additional information

If there is a need, Debug Logs and API logs can be checked on the servers to confirm the exact link followed by the participant :-
Following is an example of the entry that is reflected in Debug logs if a user follows the Event link,

https://events-na7.adobeconnect.com/content/connect/c1/1160290918/en/events/event/shared/default_template_simple/event_login.html?sco-id=1736564507&login=name-of-participant@adobe.com&_charset_=utf-8 for event: 1234567807

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